Senior Product Manager, User Journey

KLOOK; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Klook is seeking a Product Manager (Multi-day Tour) to own the end-to-end journey from traffic entry through checkout and post-trip engagement, driving CVR and user growth across our multi-day tour offerings.

You will design entry points, define itinerary structures, and collaborate with design and engineering to deliver an immersive, data-driven travel planning experience, with a bias toward experimentation and customer-driven improvements.

Qualifications

• 4+ years (P5) / 5+ years (P6) of consumer product experience from an OTA, e-commerce, content or local-services platform.
• Multi-day tour / package tour / tailor-made travel experience preferred; flights, hotels or vacation-package experience is also relevant.
• Strong UX judgement: you can independently assess an existing experience and make concrete recommendations, articulate a product problem visually, and give the design team effective direction.
• Data and experimentation: you can define instrumentation, pull your own numbers, and design and interpret A/B tests.
• Voice of customer: you know when user input is critical to a decision and when it isn't, can pick the right method (survey, interview, usability test, CS data, app reviews), and turn findings into product action.
• 0-to-1 experience: comfortable moving a business forward while the demand, the funnel and the metrics are all still unsettled.

Responsibilities

• Own the end-to-end journey: From traffic entry - category browse and filtering - requirement capture - proposal conversation - checkout - pre-trip and in-trip. Accountable for CVR/User Growth.
• Vertical channel page: Design the shape and information architecture of the new entry point, exploring filtering, content-led browsing and immersive feed patterns (TikTok-style verticals are a useful reference).
• Itinerary product: Define how itineraries are structured and presented, how proposals are compared, and how confirmation and changes work.
• Customer-side of the conversation: Partner with the platform PM to design the customer experience of chatting with a sales agent or merchant — response SLA, proposal presentation and trust-building.
• Growth and experimentation: Establish an A/B testing practice and let data set the iteration pace.
• UX: Work closely with Design; you can sketch an approach yourself with low-fidelity tools (whiteboard, Lark Drawing) and then bring it to high fidelity with the design team.
• Cross-line leverage: Depending on business rhythm, also support customer-experience and conversion work for eSIM and Insurance.

Skills

UX judgement

Data analytics

Experimentation

Voice of customer

OTA experience

Travel product knowledge

Multi-day tour product

A/B testing

Job description

About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role Overview
Role Title: Product Manager (Multi-day Tour)
Function: Product
Seniority Level: Mid-Senior level
Employment Type: Full time

What You'll Do

• Own the end-to-end journey: From traffic entry - category browse and filtering - requirement capture - proposal conversation - checkout - pre-trip and in-trip. Accountable for CVR/User Growth.
• Vertical channel page: Design the shape and information architecture of the new entry point, exploring filtering, content-led browsing and immersive feed patterns (TikTok-style verticals are a useful reference).
• Itinerary product: Define how itineraries are structured and presented, how proposals are compared, and how confirmation and changes work.
• Customer-side of the conversation: Partner with the platform PM to design the customer experience of chatting with a sales agent or merchant — response SLA, proposal presentation and trust-building.
• Growth and experimentation: Establish an A/B testing practice and let data set the iteration pace.
• UX: Work closely with Design; you can sketch an approach yourself with low-fidelity tools (whiteboard, Lark Drawing) and then bring it to high fidelity with the design team.
• Cross-line leverage: Depending on business rhythm, also support customer-experience and conversion work for eSIM and Insurance.
  

What You'll Need

• 4+ years (P5) / 5+ years (P6) of consumer product experience from an OTA, e-commerce, content or local-services platform.
• Multi-day tour / package tour / tailor-made travel experience preferred; flights, hotels or vacation-package experience is also relevant.
• Strong UX judgement: you can independently assess an existing experience and make concrete recommendations, articulate a product problem visually, and give the design team effective direction.
• Data and experimentation: you can define instrumentation, pull your own numbers, and design and interpret A/B tests.
• Voice of customer: you know when user input is critical to a decision and when it isn't, can pick the right method (survey, interview, usability test, CS data, app reviews), and turn findings into product action.
• 0-to-1 experience: comfortable moving a business forward while the demand, the funnel and the metrics are all still unsettled.
  

Nice to have

• Product experience with tailor-made travel or a travel-designer model.
• Experience with AI itinerary generation, AI search or conversational products.
• A complete case of cold-starting a new category and reaching positive conversion.
  

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.