Lead Product Manager, Multi-Day Travel Experiences

KLOOK; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Klook is seeking a Product Manager (Multi-day Tour) to own the end-to-end journey from traffic entry through checkout and post-trip engagement, driving CVR and user growth across our multi-day tour offerings.

You will design entry points, define itinerary structures, and collaborate with design and engineering to deliver an immersive, data-driven travel planning experience, with a bias toward experimentation and customer-driven improvements.

Qualifications

• 4+ years (P5) / 5+ years (P6) of consumer product experience from an OTA, e-commerce, content or local-services platform.
• Multi-day tour / package tour / tailor-made travel experience preferred; flights, hotels or vacation-package experience is also relevant.
• Strong UX judgement: you can independently assess an existing experience and make concrete recommendations, articulate a product problem visually, and give the design team effective direction.
• Data and experimentation: you can define instrumentation, pull your own numbers, and design and interpret A/B tests.
• Voice of customer: you know when user input is critical to a decision and when it isn't, can pick the right method (survey, interview, usability test, CS data, app reviews), and turn findings into product action.
• 0-to-1 experience: comfortable moving a business forward while the demand, the funnel and the metrics are all still unsettled.

Responsibilities

• Own the end-to-end journey: From traffic entry - category browse and filtering - requirement capture - proposal conversation - checkout - pre-trip and in-trip. Accountable for CVR/User Growth.
• Vertical channel page: Design the shape and information architecture of the new entry point, exploring filtering, content-led browsing and immersive feed patterns (TikTok-style verticals are a useful reference).
• Itinerary product: Define how itineraries are structured and presented, how proposals are compared, and how confirmation and changes work.
• Customer-side of the conversation: Partner with the platform PM to design the customer experience of chatting with a sales agent or merchant — response SLA, proposal presentation and trust-building.
• Growth and experimentation: Establish an A/B testing practice and let data set the iteration pace.
• UX: Work closely with Design; you can sketch an approach yourself with low-fidelity tools (whiteboard, Lark Drawing) and then bring it to high fidelity with the design team.
• Cross-line leverage: Depending on business rhythm, also support customer-experience and conversion work for eSIM and Insurance.

Skills

UX judgement

Data analytics

Experimentation

Voice of customer

OTA experience

Travel product knowledge

Multi-day tour product

A/B testing

Job description

Klook is seeking a Product Manager (Multi-day Tour) to own the end-to-end journey from traffic entry through checkout and post-trip engagement, driving CVR and user growth across our multi-day tour offerings.

You will design entry points, define itinerary structures, and collaborate with design and engineering to deliver an immersive, data-driven travel planning experience, with a bias toward experimentation and customer-driven improvements.