Senior Product Manager - AI-Driven Service Interactions

GoTymeX; Singapore; Hybrid; SGD 150,000 - 230,000; Full time

Benefits offered by this job

WFH flexibility

Generous leave

Meal allowances

Parking allowance

Stock incentives

Job summary

GoTymeX is seeking a senior Product Manager for Service Interactions, spanning GoTyme Bank Philippines and TymeBank South Africa, owning the product roadmap and outcomes across markets, blending AI‑first servicing with traditional contact centre platforms.

You will work closely with adjacent product teams across the CSE portfolio to shape cross-channel self‑service, IA‑assisted servicing, and routing workflows, delivering measurable CSAT and cost‑to‑serve improvements.

Qualifications

• Minimum 5 years in product ownership or management, with service interactions focus.
• Proven ability to influence cross-functional teams and deliver in multi-market environments.
• Excellent stakeholder management and English communication skills.

Responsibilities

• Shape and manage a vision of intuitive self‑service and AI‑assisted digital servicing across multiple channels.
• Own and prioritise the Service Interactions backlog for all markets.
• Lead sprint ceremonies with engineering, BA and design teams.
• Define and iterate the product roadmap in alignment with group objectives.

Skills

Product ownership

Cross-functional leadership

Stakeholder management

AI platforms

English fluency

Retail banking

Education

Bachelor's degree

CSPO/SAFe PO/PM

CX certifications

Tools

Genesys Cloud CX

AWS Connect

ServiceNow

Pega

CRM systems

Job description

GoTymeX is seeking a senior Product Manager for Service Interactions, spanning GoTyme Bank Philippines and TymeBank South Africa, owning the product roadmap and outcomes across markets, blending AI‑first servicing with traditional contact centre platforms.

You will work closely with adjacent product teams across the CSE portfolio to shape cross-channel self‑service, IA‑assisted servicing, and routing workflows, delivering measurable CSAT and cost‑to‑serve improvements.