[Fall 2026] Data Analyst Intern - Customer Service Chatbot, Regional Operations (Spring 2027)

Shopee; Singapore; On-site; SGD 10,000 - 15,000; Full time

Job summary

Shopee is offering a Fall 2026 Data Analyst Intern position in Regional Operations, located in Singapore. The role focuses on analyzing data from the Customer Service Chatbot to identify gaps and improve KPIs, while supporting chatbot enhancements and conducting ad-hoc problem solving.

Ideal candidates are pursuing a Business/Analytics degree with SQL and Python skills, strong business sense, and excellent communication abilities.

Qualifications

• Pursuing a degree in Business, Analytics or related fields.
• Proficient in SQL and Python.
• Strong business acumen and problem-solving.
• Excellent written and verbal communication.
• Self-motivated, fast learner in a fast-paced environment.
• Full-time interns preferred (3-6 months)

Responsibilities

• Perform data analysis to deep dive and uncover gaps in Chatbot KPIs.
• Perform ad-hoc problem solving.
• Support chatbot solution enhancements

Skills

SQL

Python

Business acumen

Problem solving

Communication

Education

Pursuing degree in Business/Analytics

Job description

[Fall 2026] Data Analyst Intern - Customer Service Chatbot, Regional Operations (Spring 2027)

Role Overview

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Details

• Department: Operations
• Level: Internship
• Location: Singapore

Job Description

• Perform data analysis to deep dive and uncover gaps in Chatbot in order to improve Chatbot KPIs
• Perform ad-hoc problem solving
• Support chatbot solution enhancements

Requirements

• Currently pursuing a degree in Business, Business Analytics, Data Analytics relevant disciplines
• SQL / Python skills
• Strong Business acumen
• Strong problem solving skills
• Excellent communication skills (written and verbal)
• Self-motivated & has the passion to work in a fast-paced and dynamic environment
• Demonstrated ability to learn fast, handle multiple tasks and meet deadlines
• Full-time interns preferred (3-6 months