Senior Presales Engineer (Observability & Enterprise Networking/Permanent)

manpower staffing services (singapore) pte ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Senior Solutions Engineer to own complex technical engagements across ASEAN, from discovery and architecture through PoV, tender solutioning, and technical closure. This is a hands-on presales leadership role combining deep technical judgment with strong communication and commercial acumen.

You will lead technical discovery, workshops with enterprise customers, and translate requirements into solution designs while coordinating with HQ

Qualifications

• 7-12 years of relevant experience in presales, solution engineering, or enterprise technical consulting.
• Strong communication skills with ability to communicate technical decisions to HQ.
• Proven experience leading customer workshops, discovery sessions, PoC/PoV engagements, and tender/RFP solutioning.

Responsibilities

• Lead high-level technical discovery, architecture discussions, and workshops with enterprise customers and partners.
• Translate customer requirements into clear solution designs and communicate regional requirements, risks, and design rationale to HQ.
• Own the technical lifecycle from discovery to technical closure, including PoV and validation.
• Design and lead PoC/PoV engagements with scope, test plans, success criteria, and stakeholder alignment.
• Lead technical solutioning for tenders, RFPs, and RFIs with architecture design, sizing, and compliance responses.
• Maintain end-to-end visibility of PoV and delivery progress, identifying risks and gaps.

Skills

Enterprise networking

Network architecture

Observability & AIOps

Infrastructure monitoring

Hybrid & cloud infra

PoC/PoV leadership

Tender/RFP solutioning

Job description

• Industry: IT Solutions & Network Performance Management
• Work location: JurongEast

About the Job

We are looking for a customer-facing Senior Solutions Engineer who can own complex technical engagements across ASEAN, from discovery and architecture through Proof of Value (PoV), tender solutioning, technical validation, and closure. This is a hands-on presales leadership role for someone who combines deep technical judgment, solidcommunication skills, commercial acumen, and end-to-end ownership due tobusiness expansion.

1) Customer & Technical Engagement

• Lead high-level technical discovery, architecture discussions, and workshops with enterprise customers and partners.
• Work closely with customers to understand business goals, operational pain points, architectural constraints, and success criteria.
• Translate customer requirements into clear solution designs and effectively communicate regional requirements, design rationale, and risks to HQ.
• Present complex technical concepts confidently to senior stakeholders across Network, Infrastructure, Architecture, IT Operations, and Observability teams.

2) Presales, PoV & Tender Solutioning

• Own the technical lifecycle from discovery → solution architecture → positioning → PoV → validation → technical closure.
• Design and lead PoC/PoV engagements, including scope, architecture, test plans, success criteria, stakeholder alignment, and technical acceptance.
• Lead technical solutioning for tenders, RFPs, and RFIs, including architecture design, sizing, technical proposals, compliance responses, and solution positioning.
• Address technical objections and competitive discussions, guiding customers toward solutions that best meet operational and business objectives.

3) End-to-End Delivery Design & Success

• Remain involved beyond the presales stage where required to ensure continuity from proposed architecture into delivery.
• Produce and govern High-Level Design (HLD) and Low-Level Design (LLD) deliverables, ensuring presales commitments are executable.
• Maintain end-to-end visibility of PoV and delivery progress, proactively identifying and resolving risks, dependencies, and gaps.
• Ensure delivered technical outcomes align with customer expectations and support successful adoption.

4) Localisation, Partner Enablement & Regional Capability

• Localize and refine technical documents, proposals, and solution materials to ensure relevance and credibility in local markets.
• Lead technical workshops with partners and strengthen partner readiness for the company's solutions.
• Coach local technical teams and share reusable architectures, PoV methodologies, and best practices.
• Collaborate closely with sales, delivery, and HQ technical/product teams while progressively reducing dependency on HQ for routine customer engagements.

5) Commercially Viable Technical Solutioning

• Balance technical excellence with commercial practicality by designing solutions that are scalable, supportable, and commercially viable.
• Partner with sales teams on solution scope, sizing, trade-offs, and technical strategy to improve win rates and delivery success.
• Apply experience from previous engagements to assess how architecture decisions impact implementation effort, cost, risk, and customer value.

Requirements

• 7-12 years of relevant experience in presales, solution engineering, solution architecture, or enterprise technical consulting.
• Solidcommunication skills with the ability to build trusted customer relationships and communicate technical decisions effectively to HQ.
• Proven experience independently leading customer workshops, technical discovery sessions, PoC/PoV engagements, tender/RFP solutioning, and technical closure activities.
• Solidtechnical foundation across several of the following areas: Enterprise networking and network architecture NPM/NPMDAPM Observability and AIOps Infrastructure monitoring Packet-based analysis Data centre environments Hybrid and cloud infrastructure
• Experience within banking, financial services, telecommunications, government, or large enterprise environments is advantageous.
• Experience with enterprise monitoring and observability platforms is advantageous.
• Ability to develop and govern solution architecture, HLD/LLD documentation, sizing, technical proposals, and implementation approaches.
• Solid commercial awareness with the ability to balance customer outcomes, technical feasibility, implementation risk, and commercial objectives.
• Able to work independently across multiple strategic opportunities while collaborating effectively with sales, delivery, partners, and HQ teams.