Senior Patient Services and Care Experience Specialist

Singapore National Eye Centre; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Singapore National Eye Centre (SNEC) invites applications for a Patient Services Associate, Service Operations. In this role you will deliver administrative and clinical services that enhance patient experience and help create a seamless care journey.

You will manage registrations, appointments, billing, and provide information on services. You will assist during eye examinations, handle inventory, and provide pre-operative financial counselling.

Qualifications

• Diploma (or equivalent) is preferred.
• Minimum of 1 year of customer service experience is preferred.
• Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.
• Compliance with SNEC service standards.
• Growth mindset and willingness to develop PSA skill-sets.
• Good situational handling and teamwork.
• Able to thrive in a fast-paced environment and adapt to changes.
• Flexible deployment to SNEC branches and affiliated clinics as needed.
• Available to work on Saturday (half-day).

Responsibilities

• Register patients, schedule appointments, and handle billing and payment collection.
• Explain payment schemes and charges to patients.
• Provide information on clinical services and respond to patient inquiries.
• Perform counter-closing tasks at end of business day.
• Assist patients during eye examinations and provide basic eye care guidance.
• Prepare clinic documents and monitor daily equipment/inventory readiness.
• Schedule pre-operative assessments and surgeries; provide pre-surgery financial counselling.
• Attend to and facilitate patient inquiries and requests.
• Assist in preparing clinic reports and liaise with staff for clarification on patient matters.
• Participate in process improvements and other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Organisational skills

Adaptability

Attention to detail

Education

Diploma or equivalent

Job description

Singapore National Eye Centre (SNEC) invites applications for a Patient Services Associate, Service Operations. In this role you will deliver administrative and clinical services that enhance patient experience and help create a seamless care journey.

You will manage registrations, appointments, billing, and provide information on services. You will assist during eye examinations, handle inventory, and provide pre-operative financial counselling.