Senior Operations & Service Excellence Lead

Land Transport Authority; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Land Transport Authority is seeking a Senior Manager / Assistant Director (Operations and Service Excellence) to drive operational efficiency and service quality. You will lead end-to-end operations, oversee digital systems, and partner with internal teams and external stakeholders to deliver seamless experiences for participants, visitors, and alumni.

The role emphasizes strategic thinking with hands-on execution, stakeholder management, and strong communication skills in a fast-paced

Qualifications

• 8+ years of experience in operations, service management or a related field.
• Experience in an IHL or CET environment is a plus.
• Strong project management track record managing multiple initiatives.

Responsibilities

• Oversee operations and service excellence initiatives across teams.
• Lead design-thinking and process-improvement efforts to close gaps.
• Drive digitisation and automation of workflows.
• Manage vendor relationships, contracts and KPI delivery for digital systems.
• Collaborate with internal stakeholders to lead change initiatives and cross-functional work.

Skills

Project management

Workflow automation

Design thinking

Lean Six Sigma

Stakeholder management

Communications

Job description

Land Transport Authority is seeking a Senior Manager / Assistant Director (Operations and Service Excellence) to drive operational efficiency and service quality. You will lead end-to-end operations, oversee digital systems, and partner with internal teams and external stakeholders to deliver seamless experiences for participants, visitors, and alumni.

The role emphasizes strategic thinking with hands-on execution, stakeholder management, and strong communication skills in a fast-paced