Manager, Client Services (Credit) - Collections

uobgroup; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

United Overseas Bank Ltd (UOB) is seeking an Front End (FE) Collector in Singapore to manage delinquent accounts from early stages to transition to BE Collectors. You will contact customers, establish repayment plans, and work with the Credit Team to propose credit options.

Strong communication and negotiation skills are essential. The role requires attention to detail, good writing abilities, and the ability to multi-task in a fast-paced banking environment.

Qualifications

• Strong interpersonal and communication abilities.
• Excellent written communication and negotiation skills.
• Able to write clear, concise notes and correspondence.
• Proficient with Microsoft Word and Excel.
• Willingness to learn and adapt to new processes.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using multiple communication tools.
• Establish and submit repayment plans for credit consideration.
• Address customer inquiries and provide prompt services.
• Update conversations with customers in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Coordinate with teams for overdue payments and potential disputes.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Writing skills

Multi-tasking

Tools

Microsoft Word

Excel

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Front End (FE) Collector's primary objective is to manage and resolve accounts from the initial stage of delinquency through to the Non-Performing Loan (NPL) stage. The focus will be on effectively managing and resolving accounts to minimize delinquency. For accounts that cannot be resolved, the FE Collector will need to ensure a smooth and efficient transition to Back End (BE) Collectors for further handling. This role requires a proactive approach to collections, strong communication skills, and a commitment to achieving timely and effective resolutions.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish and submit repayment plans for credit consideration.
• Address customer account inquiries and provide prompt services.
• Update conversations with customers in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Assist the team lead in updating cases in Tripartite / Account Strategy Review Meeting
• Manage bucket outstanding to minimize risk and reduce net credit loss and impairment loss through NPL prevention.
• Establish payment plans for low-intensity accounts by providing options, considering the individual customer's financial situation, and work with Credit Team submitting proposals for credit consideration.
• Handle customer disputes and feedback professionally and promptly.
• Report suspicious transactions to the team lead.
• Review accounts to offset past due amounts.
• Monitor cheque returns and update customer information.
• Coordinate with Relevant Team for overdue payments.
• Inform and follow up with borrowers regarding unsuccessful Giro transactions whenever required.

Requirements

• Minimum 1 year, banking and finance related, debt management
• Customer Focus
• Good Team Player
• Has integrity in his/her area of work
• Willing to learn
• Able to multi-task and work on demand
• Good Interpersonal and Communication Skills
• Good Negotiation Skills
• Good Writing Skills
• Knowledge of Microsoft word and excel

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.