Senior Network Operations Lead — Critical Systems

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singtel is seeking a Network Operations Shift Lead to oversee critical services and direct shift activities across mobile, broadband, fixed, TV and facilities. You will coordinate incident response, govern change requests, and ensure timely, accurate communications while engaging with overseas providers as needed.

You will lead a team of shift engineers, drive post-incident reviews, and implement improvements to boost reliability and performance of the network infrastructure.

Qualifications

• Diploma with 3+ years of experience including shift leadership.
• Experience in network protocols up to layer 3.
• Experience in incident management within a mission-critical operational environment.

Responsibilities

• Perform network surveillance on critical services including mobile, broadband, fixed, TV and facility.
• Facilitate incident management including convening relevant stakeholders and sending regular notifications on recovery progress.
• Govern the execution of change requests to meet approval criteria.
• Attend to international voice fault reports including navigating between overseas service provider and service owner during investigation.
• Oversee reporting of network health to management during events like NDP and festive crossovers by convening service owners for performance reports.
• Monitor overall shift performance to ensure adherence to operational commitments.
• Oversee the accuracy and timeliness of operational communications.
• Coach and mentor shift engineers on new systems and conduct briefings on new/amended SOP/WI.
• Conduct post-incident reviews and recommend operational improvements to enhance efficiency.

Skills

Network protocols (Layer 3)

Incident management

Education

Diploma

Job description

Singtel is seeking a Network Operations Shift Lead to oversee critical services and direct shift activities across mobile, broadband, fixed, TV and facilities. You will coordinate incident response, govern change requests, and ensure timely, accurate communications while engaging with overseas providers as needed.

You will lead a team of shift engineers, drive post-incident reviews, and implement improvements to boost reliability and performance of the network infrastructure.