Senior Network Incident Leader

ntt singapore pte. ltd.; Singapore; Presencial; SGD 120.000 - 190.000; Jornada completa

Descripción de la vacante

NTT Singapore Pte. Ltd. seeks a Senior Network Incident Manager to lead major incident triage and triage coordination across global networks.

In a 24x7 Global Network Operations environment, you will drive technical handoffs, ensure stable service restoration, and communicate impact to leadership.

Formación

• Proven experience leading major incident triage.
• Deep troubleshooting across core network technologies.
• Ability to interpret monitoring/logging data and derive actions.
• Strong written and verbal communication for exec audiences.

Responsabilidades

• Lead major incident bridge calls and triage triage strategies.
• Direct troubleshooting across routing, switching, firewalls, and WAN/LAN.
• Translate incidents into business impact for stakeholders.
• Ensure incident records meet enterprise governance and drive improvements.

Conocimientos

Incident leadership

Network troubleshooting

Data interpretation

Analytical thinking

Clear communication

High-pressure decision making

Herramientas

JIRA

Confluence

Python

Ansible

Descripción del empleo

Key Responsibilities:

1. Incident Leadership (Command & Control)

• Lead major incident bridge calls and take command of triage activities

• Own engagement strategy, ensuring the right teams are mobilized quickly

• Direct troubleshooting efforts across multiple network domains

• Make real-time decisions on escalation, prioritization, and recovery actions

• Maintain clear control of incident flow, ensuring focused and efficient resolution

2. Technical Execution

• Drive coordinated troubleshooting across technologies including routing, switching, firewalls, load balancing, and network security

• Identify service impact and validate findings with technical teams

• Anticipate failure scenarios and guide mitigation strategies

3. Communication & Business Alignment

• Translate technical issues into clear business impact statements

• Provide accurate, timely updates to stakeholders and leadership

• Ensure consistency and clarity in all incident communications

• Maintain alignment between technical actions and business priorities

4. Governance, Quality & Continuous Improvement

• Ensure all incident records are complete, accurate, and meet enterprise standards

• Enforce adherence to incident management processes and controls

• Identify patterns, recurring issues, and systemic risks

• Drive follow-ups that improve network stability and prevent repeat incidents

• Maintain and enhance documentation, playbooks, and knowledge artifacts

Required Skills & Experience:

Critical Skills

• Proven experience leading or directing major incident triage

• Deep troubleshooting expertise across core network technologies (routing, switching, firewalls, load balancing, WAN/LAN)

• Ability to interpret data from monitoring and logging platforms

• Strong analytical thinking and structured problem-solving

• Excellent verbal and written communication skills across technical and executive audiences

• Ability to operate effectively in high-pressure, time-critical situations

Preferred Skills

• Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)

• Experience with automation (Python, Ansible, APIs)

• Familiarity with Agile tools and workflows (JIRA, Confluence)

• Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)

• Experience in financial services or other highly regulated environments

Work Schedule / Shift Pattern

This role operates within a 24x7 follow-the-sun Global Network Operations environment and requires flexibility to support continuous technical and operational coverage.

Work schedules and shift patterns will be aligned to regional business and operational needs and may include weekends, public holidays.

The role is expected to provide technical leadership coverage during assigned shift hours, lead or support major network incident triage and escalation when needed, and partner closely with peer leaders across regions to ensure effective technical handoff, restoration continuity, and sustained service stability.