Network Engineer - Tech Refresh (9 months contract) Shift Work

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

NTT Singapore Pte. Ltd. seeks an experienced incident leadership professional to own major incident triage, drive cross-team engagement, and direct real-time recovery actions within a 24x7 Global Network Operations environment.

You will oversee technical execution across routing, switching, firewalls, load balancing, and security, translate technical issues into business impact, and maintain rigorous governance and documentation. Strong communication with executives is essential.

Qualifications

• Proven experience leading or directing major incident triage.
• Deep troubleshooting across routing, switching, firewalls, load balancing, WAN/LAN.
• Ability to interpret data from monitoring and logging platforms.
• Strong analytical thinking and structured problem solving.

Responsibilities

• Lead major incident bridge calls and triage activities.
• Coordinate troubleshooting across technologies including routing, switching, firewalls, load balancing, and network security.
• Provide accurate, timely updates to stakeholders and leadership.
• Maintain incident records and drive continuous improvements.

Skills

Incident leadership

Troubleshooting

Data interpretation

Executive communication

Decision making under pressure

SDN & cloud networking

Automation

JIRA & Confluence

Network modelling tools

Regulated environments

Tools

JIRA

Confluence

HPNA

Forward Networks

Job description

Key Responsibilities:

1. Incident Leadership (Command & Control)

• Lead major incident bridge calls and take command of triage activities
• Own engagement strategy, ensuring the right teams are mobilized quickly
• Direct troubleshooting efforts across multiple network domains
• Make real-time decisions on escalation, prioritization, and recovery actions
• Maintain clear control of incident flow, ensuring focused and efficient resolution

2. Technical Execution

• Drive coordinated troubleshooting across technologies including routing, switching, firewalls, load balancing, and network security
• Identify service impact and validate findings with technical teams
• Anticipate failure scenarios and guide mitigation strategies

3. Communication & Business Alignment

• Translate technical issues into clear business impact statements
• Provide accurate, timely updates to stakeholders and leadership
• Ensure consistency and clarity in all incident communications
• Maintain alignment between technical actions and business priorities

4. Governance, Quality & Continuous Improvement

• Ensure all incident records are complete, accurate, and meet enterprise standards
• Enforce adherence to incident management processes and controls
• Identify patterns, recurring issues, and systemic risks
• Drive follow-ups that improve network stability and prevent repeat incidents
• Maintain and enhance documentation, playbooks, and knowledge artifacts

Required Skills & Experience:

Critical Skills

• Proven experience leading or directing major incident triage
• Deep troubleshooting expertise across core network technologies (routing, switching, firewalls, load balancing, WAN/LAN)
• Ability to interpret data from monitoring and logging platforms
• Strong analytical thinking and structured problem-solving
• Excellent verbal and written communication skills across technical and executive audiences
• Ability to operate effectively in high-pressure, time-critical situations

Preferred Skills

• Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)
• Experience with automation (Python, Ansible, APIs)
• Familiarity with Agile tools and workflows (JIRA, Confluence)
• Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)
• Experience in financial services or other highly regulated environments

Work Schedule / Shift Pattern

This role operates within a 24x7 follow-the-sun Global Network Operations environment and requires flexibility to support continuous technical and operational coverage.

Work schedules and shift patterns will be aligned to regional business and operational needs and may include weekends, public holidays.