Senior Manager, Solutions Engineering

Digital Realty, Inc.; Singapore; On-site; SGD 98,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent benefits

Development opportunities

Job summary

Digital Realty, Inc. is seeking a Senior Manager, Solutions Engineering in Singapore. This role involves providing pre-sales technical support aligned with customer requirements, serving as the technical face of the company. The successful candidate will maintain strong relationships and act as a Subject Matter Expert for multi-site deployments.

Ideal candidates will have extensive experience in data centers or telecommunications, project management skills, and the ability to translate complex solutions into clear communications for varied audiences.

Qualifications

• 5–8 years of work experience in the Data Centre sector or telecommunications.
• Strong ability to focus ambiguous customer needs into specific, deliverable requirements.
• Ability to comprehend, analyze, and interpret complex project documents.

Responsibilities

• Support Enterprise accounts teams in technical sales and solutions.
• Act as the technical Subject Matter Expert for multi-site deployments.
• Coordinate and perform data center site tours.

Skills

Customer service

Technical presentation

Project management

Electrical engineering

Mechanical engineering

Education

Bachelor's degree in science, engineering or related discipline

Tools

Salesforce

AutoCAD

Visio

Job description

Position Title: Senior Manager, Solutions Engineering

Your role

Provides pre‑sales technical support to the Sales organisation to ensure that solutions align with customer requirements and provide maximum value to the parties. The Solutions Engineer serves as the “technical face” of Digital Realty and must understand the business, operational and technical requirements of customers and present solutions while considering opportunities for up‑sell, geographical cross‑sell or unlocking strategic value.

Expected to build strong working relationships with colleagues both within country, within region and across the globe, whilst being the primary technical interface between the various functions involved in supporting our customers.

What you’ll do

• Support the Enterprise accounts teams in technical sales and solutions.
• Direct prospect engagements, including the leading of building and site tours, technical pre‑sales calls and proposal generation, pricing and contract negotiations.
• Understand and document customer technical needs both from a critical infrastructure and fit‑out perspective, and design and present solutions to meet those needs.
• Act as the technical Subject Matter Expert for multi‑site deployments, ensuring a consistent approach to design, deployment and pricing across regions.
• Maintain deep knowledge of the data centres in your sub‑region, including critical electrical/mechanical infrastructure, security features, connectivity services and other site‑specific nuances.
• Liaise with internal stakeholders (Design Engineering & Construction, Service Operations, Customer Success, Asset/Portfolio and Implementation teams) to ensure designed solutions meet customer needs while adhering to defined standards and production requirements.
• Collaborate with other Solutions Engineers, Bid Management and Sales to coordinate and review technical components of customer RFI/RFPs.
• Provide customer insight to the Design Construction and Engineering (DE&C) team for future design workshops.
• Produce Statements of Work suitable for third‑party partners to generate accurate pricing for customer proposals.
• Participate in forecasting, pipeline and market analysis.
• Engage in technical requirements capture and define technical solutions for a range of customers.
• Coordinate and perform data centre site tours, providing technical information before, during and after the tour.
• Respond effectively, verbally or in writing, to complex inquiries and customer complaints.
• Facilitate workshop‑style sessions with customers to extract important aspects of customer requirements.

What you’ll need

• Bachelor level (e.g. Degree in science, engineering or related discipline or equivalent).
• Work experience in the Data Centre sector or telecommunications for at least 5–8 years; or design consultancy for at least 8–10 years.
• Prior management experience is essential.
• ITIL Expert certification is desirable but not required.
• PM certification is desirable but not required.
• Experience using CAD, Visio, or other drawing‑based software (basic level).
• Electrical, mechanical, or building services engineering experience.
• Experience using tools such as Salesforce and AutoCAD.
• Ability to present complex technical solutions simply to stakeholders with varying degrees of technical knowledge.
• Strong ability to focus ambiguous customer needs into specific, deliverable requirements.
• A strong commitment to delivering excellent customer service to clients and co‑workers.
• Ability to learn and apply technical and business concepts quickly.
• Work well under pressure and take a proactive approach to unusual occurrences.
• Ability to clearly communicate solutions and present to audiences from all levels within an organisation.
• Ability to comprehend, analyse, and interpret complex project documents.
• Experience in data centre design and business‑critical infrastructure management.
• Experience operating in and supporting a sales environment.
• Electrical, mechanical, network or operational data centre experience is essential.
• Proven Project Management experience is advantageous.
• Ability to travel and work onsite.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data centre, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data centre platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data centre footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isn’t just a priority here at Digital; it’s critical to everything we do. Safeguarding lives, protecting assets, and securing data aren’t just ideals – they’re essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are safely powering progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company’s overall goals and values.

NOTES

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment‑grade ratings from all three major rating agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.