Senior Manager, Operations

RTX; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Career development

Scholarship program

Health & dental benefits

Transport provided

Job summary

Pratt & Whitney, an RTX business, Singapore, seeks an experienced operations leader to drive aerospace aftermarket MRO activities. The role focuses on delivering customer satisfaction, ensuring quality, and optimizing productivity across multiple teams in a high-demand environment.

You will oversee production planning, workforce management, and continuous improvement initiatives, collaborating with Engineering, Quality, HR and Support functions to sustain performance and profitability.

Qualifications

• 10+ years of experience in Operations or Aerospace Aftermarket MRO.
• Proven leadership of a business unit or large operations teams.
• Excellent analytical and problem-solving skills in a matrix environment.

Responsibilities

• Provide operational leadership to meet delivery commitments and customer satisfaction.
• Lead the cell workforce to ensure quality standards and on-time delivery.
• Manage production hours and align with targets to meet revenue goals and reduce costs.
• Interface with Engineering, Quality, HR, Customer Support, Materials and other functions to achieve objectives.
• Drive monthly sales and delivery performance, margins, costs, and productivity metrics.

Skills

Strategic leadership

Operations management

Aviation MRO

Quality systems

Root cause analysis

Cross-functional collaboration

Job description

Date Posted:
2026-10-16
Country:
Singapore
Location:
SG-01-SINGAPORE-005 B1 ~ 5 Tuas Dr 2 ~ 5 TUAS DR 2-005 B1
Position Role Type:
Unspecified

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon - RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Provide operational leadership and strategic directives to meet delivery commitments and customer satisfaction.
• Lead the cell workforce to meet targets, ensure work is done in accordance to approved quality standards while achieving on-time delivery and driving root cause analysis when targets are not met.
• Manage the production hours and align with target to meet revenue goals and achieve cost reduction.
• Interface with various business functions such as Engineering, Quality, HR, Customer Support, Materials and FEE to achieve cell goals and company's objectives.
• Drive operational excellence and be accountable for monthly sales & delivery, profit margins, cost per hour, overtime, cost of poor quality and productivity metrics in the company to delight customers and meet or exceed operational performance indicators.
• Oversight of plan production and overtime schedules and procedures, as well as allocate manpower and resources to maximize productivity.
• Lead shop transformation activities, use of CORE (Customer Oriented Results & Excellence) to achieve visual factory and centre of excellence.
• Lead site-level productivity metric (Utilization & Hour per pieces), drive new innovations and process improvements to achieve YOY productivity improvement.
• Lead and support site-level capacity and headcount analysis & forecast planning.
• Drive employee engagement culture of respect, empowerment, communication, and teamwork.
• Develop potential successors in the talent pipeline and champion talent developments of the management team to ensure team stability and business continuity.
• Ensure compliance of Quality standards, drive CORE, EH&S and Ethics culture in the cells as well as assume roles in CORE and EH&S sub-committees.
• Work on cost reduction efforts to drive down costs and drive profitability of the company. Drive productivity and continuous improvement initiatives to improve efficiency in the workplace.

Qualifications You Must Have

• 10+ years of relevant experience in Operations or Aerospace Aftermarket MRO.
• Strong leadership in managing a business unit or large operations teams.
• Excellent analytical and problem-solving skills to manage complex operational issues including workforce planning, on- time delivery and operations excellence.
• Demonstrate effective communication skills with strong business acumen.
• Demonstrated ability to work with a cross-functional team in a matrix environment.
• Excellent interpersonal, communication and collaboration skills.
• Demonstrate effective communication skills with strong leadership and business acumen.
• Able to work with all levels of management and in a fast-paced, matrix reporting organization.

Qualifications We Prefer

• Experience in aircraft engine workshop and maintenance & repair of gas turbine engines component is preferred

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive renumeration package.
• Allowance and overtime benefits where appliable.
• Company transport provided. (Varies from Site to Site)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.