Senior Manager/ Manager , Culture Pass Office

Ministry of Culture, Community and Youth; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Ministry of Culture, Community and Youth (MCCY) invites applications for a Programme Administrator to join the Culture Pass Office. You will oversee the end-to-end assessment and governance of applications from arts and heritage groups, ensuring timely approvals and accurate records.

You will design and refine assessment frameworks, coordinate meetings, and provide secretariat support to the Culture Pass Office.

Qualifications

• 6–8 years of relevant experience in programme administration, policy implementation, or grant management.
• Experience in process improvement or system design is an advantage.
• Excellent written and oral communication skills.
• Strong organisational skills with attention to detail and accuracy.
• Ability to manage multiple workstreams and deadlines in a fast-paced environment.
• Experience with stakeholder management in arts and heritage is a plus.
• 2-year contract with potential for extension or confirmation.

Responsibilities

• Oversee the full life cycle of Culture Pass applications from receipt to approval and notification, ensuring timelines and quality standards.
• Review applications against eligibility criteria and escalate complex cases.
• Develop and maintain assessment frameworks, rubrics, and guidelines for consistency and fairness.
• Design, implement, and improve systems and workflows to support the assessment process.
• Prepare regular reports and summaries on assessment outcomes for management.
• Provide secretariat support and coordinate agendas and notes for meetings.
• Maintain accurate records of applications, assessments, decisions, and approvals.

Skills

Communication skills

Organisational skills

Record keeping

Stakeholder management

Job description

What the role is:

You will be part of the team administering the Culture Pass scheme at MCCY, playing a central role in ensuring that applications from arts and heritage groups are assessed fairly, consistently, and efficiently. This includes overseeing the end-to-end evaluation process, coordinating application approvals, and maintaining robust systems and records to uphold the integrity of the scheme.

What you will be working on:

Key ResponsibilitiesApplication Assessment & Evaluation

• Oversee the full life cycle of Culture Pass applications, from receipt through to approval and notification, ensuring that timelines and quality standards are met at every stage.
• Review and assess applications against established eligibility criteria, exercising sound judgement on complex or borderline cases and escalating where appropriate.
• Develop and maintain assessment frameworks, rubrics, and guidelines to ensure consistency and fairness across all evaluations.

Systems & Process Management

• Design, implement, and continuously improve systems and workflows to support a robust, error-free application and assessment process.
• Identify gaps or risks in existing processes and propose practical solutions to address them.
• Work with relevant internal teams to ensure that digital or administrative systems supporting the scheme remain fit for purpose and are regularly reviewed.

Records Management & Governance

• Maintain accurate and complete records of all applications, assessments, decisions, and approvals in accordance with data governance and audit requirements.
• Prepare regular reports and summaries on assessment outcomes for management reporting and policy review.
• Support audit and compliance reviews by ensuring documentation is well‑organised, complete, and readily retrievable.

Secretariat & Administrative Coordination

• Rostered as part of the Project Team to provide secretariat support to the Culture Pass Office at key meetings. Duties include coordination of agendas, notes of meetings and tracking of matters arising.

What we are looking for:

• At least 6–8 years of relevant experience, preferably in programme administration, policy implementation, or grant application and management.
• Experience in process improvement or system design is an advantage.
• Excellent written and oral communication skills
• Strong organisational skills with a keen eye for detail and a commitment to accuracy, particularly in managing approval and documentation workflows.
• Ability to manage multiple workstreams and competing deadlines in a fast‑paced environment.
• Experience with stakeholder management in the arts and heritage sector will be an advantage.
• Successful candidate will be offered 2-year contract in first instance, with potential for extension or confirmation.

About Ministry of Culture, Community and Youth

We aim to build a cohesive and resilient society, deepening the sense of national identity and affinity for Singapore through strengthening community bonds, promoting of the arts and heritage, youth engagement, sports development, volunteerism and philanthropy.