Senior Manager/ Manager , Culture Pass Office

Ministry of Culture, Community and Youth (MCCY); Singapore; On-site; SGD 110,000 - 140,000; Full time

Job summary

The Ministry of Culture, Community and Youth (MCCY) is seeking a program administrator to oversee the Culture Pass scheme. You will manage end‑to‑end evaluation, approvals, and records to uphold integrity and consistency across applications.

Responsibilities include developing assessment rubrics, improving processes, and coordinating with internal teams for data governance and reporting. This is a 2-year contract with potential extension.

Qualifications

• At least 6–8 years of relevant experience in programme administration, policy implementation, or grant management.
• Excellent written and oral communication skills.
• Strong organisational skills with attention to accuracy in managing workflows and documentation.
• Ability to manage multiple workstreams and meet deadlines in a fast-paced environment.
• Experience with stakeholder management in the arts and heritage sector is an advantage.

Responsibilities

• Oversee the full life cycle of Culture Pass applications from receipt to approval and notification, ensuring timelines and quality standards are met.
• Review and assess applications against eligibility criteria, escalating where appropriate.
• Develop and maintain assessment frameworks, rubrics, and guidelines for consistency and fairness.

Skills

Programme administration

Policy implementation

Stakeholder management

Process improvement

Documentation & records

Communication skills

Organisational skills

Job description

What The Role Is

You will be part of the team administering the Culture Pass scheme at MCCY, playing a central role in ensuring that applications from arts and heritage groups are assessed fairly, consistently, and efficiently. This includes overseeing the end-to-end evaluation process, coordinating application approvals, and maintaining robust systems and records to uphold the integrity of the scheme.

What The Role Is

You will be part of the team administering the Culture Pass scheme at MCCY, playing a central role in ensuring that applications from arts and heritage groups are assessed fairly, consistently, and efficiently. This includes overseeing the end-to-end evaluation process, coordinating application approvals, and maintaining robust systems and records to uphold the integrity of the scheme.

What You Will Be Working On

Key Responsibilities

• Oversee the full life cycle of Culture Pass applications, from receipt through to approval and notification, ensuring that timelines and quality standards are met at every stage.
• Review and assess applications against established eligibility criteria, exercising sound judgement on complex or borderline cases and escalating where appropriate.
• Develop and maintain assessment frameworks, rubrics, and guidelines to ensure consistency and fairness across all evaluations.

Systems & Process Management

• Design, implement, and continuously improve systems and workflows to support a robust, error-free application and assessment process.
• Identify gaps or risks in existing processes and propose practical solutions to address them.
• Work with relevant internal teams to ensure that digital or administrative systems supporting the scheme remain fit for purpose and are regularly reviewed.

Records Management & Governance

• Maintain accurate and complete records of all applications, assessments, decisions, and approvals in accordance with data governance and audit requirements.
• Prepare regular reports and summaries on assessment outcomes for management reporting and policy review.
• Support audit and compliance reviews by ensuring documentation is well-organised, complete, and readily retrievable.

Secretariat & Administrative Coordination

• Rostered as part of the Project Team to provide secretariat support to the Culture Pass Office at key meetings. Duties include coordination of agendas, notes of meetings and tracking of matters arising.

What We Are Looking For

• At least 6–8 years of relevant experience, preferably in programme administration, policy implementation, or grant application and management.
• Experience in process improvement or system design is an advantage.
• Excellent written and oral communication skills
• Strong organisational skills with a keen eye for detail and a commitment to accuracy, particularly in managing approval and documentation workflows.
• Ability to manage multiple workstreams and competing deadlines in a fast‑paced environment.
• Experience with stakeholder management in the arts and heritage sector will be an advantage.
• Successful candidate will be offered 2-year contract in first instance, with potential for extension or confirmation.