Senior Manager (Insights)

Government Technology Agency (GovTech); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Government Technology Agency (GovTech) in Singapore seeks a data-driven professional to analyse qualitative and quantitative feedback, translate insights into actionable public communications, and co-develop tools with the Analytics Team. You will plan training programmes to strengthen capabilities and collaborate with stakeholders across agencies.

You will build, refine and communicate insights for policy messaging and outreach, while staying current with new technologies to improve data

Qualifications

• At least 3 years of experience in data analysis or related fields.
• Strong written and verbal English communication to distill insights.
• Experience or interest in capability development planning and training design.
• Good presentation skills to convey findings to stakeholders.
• Strong organisational, project and time management abilities.
• Meticulous and able to work independently and in teams.
• Willingness to learn new technologies and tools.

Responsibilities

• Execute and support feedback gathering for topics of interest and conduct short and long-cycle analyses to provide timely insights.
• Conduct rigorous analysis and present findings effectively, using data visualisation and technology to optimise workflows and communicate insights clearly.
• Produce reports and presentations translating complex data into clear, actionable recommendations for stakeholders.
• Leverage technology and stay current with advancements to ensure quality, consistency and rigour in feedback gathered and analyses.
• Strengthen feedback collection capabilities through a structured training roadmap and collaboration with internal/external stakeholders.

Skills

Data analysis

Data interpretation

Data visualization

English communication

Presentation skills

Project management

Time management

Detail-oriented

Team collaboration

Learning new technologies

Job description

What the role is

You will be part of the Insights Team under the Communications Analytics Division (CAD), Community Outreach Group (COG), which gathers, analyses and interprets qualitative data and feedback from multiple sources to generate actionable insights that guide policies, messaging and outreach strategies. In this role, you will plan and coordinate feedback gathering on topics of interest, maintain analytical standards and derive succinct insights to guide public communications. You will work with the Analytics Team to co-develop tools that enhance and streamline feedback gathering and analysis. You will also support quality data collection by planning training programmes and applying varied training approaches to strengthen capabilities.

Feedback Gathering and Analysis

• You will execute and support feedback gathering for topics of interest and conduct short and long-cycle analysis to provide timely insights.
• You will conduct rigorous analysis and present findings effectively, utilising data visualisation and technology to optimise workflows and communicate insights clearly.
• You will produce reports and presentations that translate complex data into clear, actionable recommendations for stakeholders.
• You will leverage technology and stay current with technological advancements to ensure quality, consistency and rigour in feedback gathered and analyses, recommending tools and approaches that improve work processes and the quality of deliverables.

Building Capabilities of Feedback Collection

• You will strengthen the capabilities of feedback collection through a structured training roadmap, including career milestone programmes and targeted functional training, delivered through varied training approaches that make learning engaging.
• You will take a systemic approach to capability development by monitoring feedback quality, identifying gaps and implementing effective interventions.
• You will collaborate with internal and external stakeholders to cross-learn best practices, synergise training content and ensure that capability development efforts remain current and relevant.

Stakeholder Engagement

• You will work closely with relevant internal teams and agencies to ensure insights are effectively communicated, and capability development efforts are aligned with organisational needs.
• You will engage and maintain relationships with stakeholders to support quality feedback collection and timely reporting.

What we are looking for

• At least 3 years of relevant experience in data analysis, or related fields involving data interpretation and visualisation.
• Strong written and verbal communication skills in English, with the ability to synthesis information from multiple sources and distil clear, actionable insights.
• Experience or interest in capbility development planning, including designing and implementing training programmes.
• Good presentation skills with the ability to communicate findings and recommendations clearly to stakeholders
• Strong organisational, project and time management skills.
• Meticulous, detail-oriented and able to work independently and collaboratively as part of a team.
• Interest in learning and applying new technologies and tools to improve work processes and quality.

Others

Officer may occasionally be required to work beyond office hours, including some weekends.

http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.