Senior Manager (Insights)

Public Service Division; Singapore; On-site; SGD 78,000 - 100,000; Full time

Job summary

The Public Service Division's Insights Team is seeking an experienced analyst to plan and coordinate feedback gathering, derive succinct insights, and support data-driven communications strategies.

You will collaborate with the Analytics Team to develop tools, ensure data quality, and deliver clear recommendations to internal stakeholders. A strong eye for detail and a proactive, collaborative mindset are essential to succeed.

Qualifications

• At least 3 years of relevant experience in data analysis or related fields.
• Strong written and verbal communication in English with ability to distil insights.
• Experience or interest in capability development planning and training design.
• Good presentation skills and ability to communicate findings clearly.
• Strong organizational, project and time management skills.
• Meticulous and able to work independently and in a team.
• Interest in learning new technologies and tools to improve workflows.
• Occasional after-hours work including weekends.

Responsibilities

• Plan and coordinate feedback gathering on topics of interest.
• Maintain analytical standards and derive succinct insights to guide outreach.
• Collaborate with Analytics Team to co-develop tools for feedback gathering and analysis.
• Support quality data collection through training programmes and varied approaches.
• Execute feedback gathering and conduct short and long-cycle analysis to provide timely insights.
• Use data visualisation and technology to optimise workflows and communicate insights.
• Produce reports and presentations translating data into actionable recommendations.
• Leverage technology and stay current with advancements to improve deliverables.

Skills

Data analysis

Data interpretation

Data visualization

Written and verbal communication

Presentation skills

Project management

Time management

Attention to detail

Learning new technologies

Job description

[What the role is]

You will be part of the Insights Team under the Communications Analytics Division (CAD), Community Outreach Group (COG), which gathers, analyses and interprets qualitative data and feedback from multiple sources to generate actionable insights that guide policies, messaging and outreach strategies.

In this role, you will plan and coordinate feedback gathering on topics of interest, maintain analytical standards and derive succinct insights to guide public communications. You will work with the Analytics Team to co-develop tools that enhance and streamline feedback gathering and analysis. You will also support quality data collection by planning training programmes and applying varied training approaches to strengthen capabilities.

[What you will be working on]

Feedback Gathering and Analysis

• You will execute and support feedback gathering for topics of interest and conduct short and long-cycle analysis to provide timely insights.
• You will conduct rigorous analysis and present findings effectively, utilising data visualisation and technology to optimize workflows and communicate insights clearly.
• You will produce reports and presentations that translate complex data into clear, actionable recommendations for stakeholders.
• You will leverage technology and stay current with technological advancements to ensure quality, consistency and rigour in feedback gathered and analyses, recommending tools and approaches that improve work processes and the quality of deliverables.

Building Capabilities of Feedback Collection

• You will strengthen the capabilities of feedback collection through a structured training roadmap, including career milestone programmes and targeted functional training, delivered through varied training approaches that make learning engaging.
• You will take a systemic approach to capability development by monitoring feedback quality, identifying gaps and implementing effective interventions.
• You will collaborate with internal and external stakeholders to cross-learn best practices, synergise training content and ensure that capability development efforts remain current and relevant.

Stakeholder Engagement

• You will work closely with relevant internal teams and agencies to ensure insights are effectively communicated, and capability development efforts are aligned with organisational needs.
• You will engage and maintain relationships with stakeholders to support quality feedback collection and timely reporting.

[What we are looking for]

• At least 3 years of relevant experience in data analysis, or related fields involving data interpretation and visualisation.
• Strong written and verbal communication skills in English, with the ability to synthesis information from multiple sources and distil clear, actionable insights.
• Experience or interest in capbility development planning, including designing and implementing training programmes.
• Good presentation skills with the ability to communicate findings and recommendations clearly to stakeholders
• Strong organisational, project and time management skills.
• Meticulous, detail-oriented and able to work independently and collaboratively as part of a team.
• Interest in learning and applying new technologies and tools to improve work processes and quality.
• Others: Officer may occasionally be required to work beyond office hours, including some weekends.