Senior Manager, Data Center Support Services

Oracle; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Oracle Singapore is seeking an experienced Build Operations professional to orchestrate GPU, network, and compute infrastructure for large-scale AI workloads. You will define ownership boundaries and implement standardized deployment processes across sites, while coordinating with TPM, DCBT, DCO, DCFE, DCSO, capacity planning, and external partners.

You will guide deploys from material delivery through rack setup to handover, ensuring safety, quality, and on-time delivery.

Qualifications

• Experience in mission-critical data center operations and AI infrastructure.
• Ability to define build operations models with clear ownership and SLAs.
• Experience coordinating vendors and internal teams across regional sites.

Responsibilities

• Define and manage the build operations model for GPU, network, compute, and related infra.
• Create processes, ownership boundaries, SLAs, reporting, escalation paths, and standards.
• Oversee physical deployment from material delivery to handover to operations.
• Ensure deployment safety, quality, and alignment with timelines.
• Identify blockers and coordinate resolutions with Oracle teams, vendors, and partners.
• Mentor DCTs, shift leads, site leads, and fly-in teams across JAPAC.

Skills

Vendor coordination

Incident response

Process improvement

Tools

Jira

Confluence

Job description

Job Description

This role focuses on the operational execution of GPU, network, and compute infrastructure required to support large-scale AI workloads. You will help formalize how AI infrastructure build operations are delivered at sites such as JBP/FYV, including the type of work being performed, the ownership boundaries, and which activities should remain within the build operations function versus being handled by partner teams, vendors, or other Oracle organizations.

You will work closely with internal teams including TPM, DCBT, DCO, DCFE, DCSO, Capacity Planning, Network, Logistics, and Deployment teams, as well as external data center partners and vendors. The role requires a strong understanding of mission-critical data center operations, AI infrastructure, physical deployment workflows, incident response, and vendor coordination.

Responsibilities

• Define and manage the build operations model for GPU, network, compute, power, cooling, and related infrastructure.
• Create clear processes, ownership, SLAs, reporting, escalation paths, and operational standards.
• Oversee physical deployment from material delivery, rack installation, cabling, TCS connection, power-on, validation, and handover to operations.
• Ensure deployment work is completed safely, consistently, and in line with Oracle standards and project timelines.
• Identify deployment blockers and coordinate resolution with Oracle teams, vendors, logistics providers, and data center partners.
• Mentor and develop DCTs, shift leads, site leads, and fly-in support teams across JAPAC.
• Provide technical operations guidance on rack layout, cabling, power, cooling, serviceability, logistics flow, and build sequencing.
• Manage vendors and partners to ensure they meet Oracle's safety, quality, timeline, and process requirements.
• Improve material movement, receiving, staging, inventory tracking, store room processes, and spare parts readiness.
• Support steady-state operations, including maintenance, break/fix, incident response, escalation, and service restoration.
• Capture lessons learned from deployments and incidents to improve future build execution.
• Use tools such as Jira, Confluence, dashboards, and reports to track progress, risks, blockers, and operational readiness.
• Drive continuous improvement in deployment quality, execution efficiency, hardware availability, and time to market.

Overall, the role ensures Oracle's AI infrastructure builds in JAPAC are delivered safely, efficiently, and consistently while building strong regional execution capability.

Qualifications

Career Level - M3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.