Senior Manager, Customer Success

Xendit; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Xendit is seeking a senior Customer Success Manager to own a portfolio of Chinese-speaking enterprise accounts across the full customer lifecycle in Singapore. You will partner with sales, account management, product, and engineering to drive adoption and retention while expanding revenue.

You will guide solution discussions, optimize payment flows, monitor success metrics, and manage risks across cross-functional teams.

Qualifications

• 8–10 years in customer success, technical account management, or client-facing B2B roles.
• Proven record growing enterprise accounts and owning revenue outcomes.
• Strong grasp of APIs, integrations, and payment flows.
• Business proficiency in English and Mandarin for Greater China clients.
• Ability to engage and influence VP and C-level stakeholders.

Responsibilities

• Own a portfolio of Chinese-speaking enterprise accounts across the customer lifecycle.
• Drive adoption, retention, upsell, and cross-sell alongside sales and account management.
• Lead solutioning discussions for new use cases with product and engineering.
• Monitor and improve payment success rates, volume growth, and product adoption.
• Manage risks and escalations across cross-functional teams.

Skills

Enterprise account growth

Revenue ownership

APIs & integrations

Mandarin

English proficiency

Stakeholder influence

Job description

What you'd do:

• Own a portfolio of Chinese-speaking enterprise accounts across the customer lifecycle
• Drive adoption, retention, upsell, and cross-sell alongside sales and account management
• Lead solutioning discussions for new use cases with product and engineering
• Monitor and improve payment success rates, volume growth, and product adoption
• Manage risks and escalations across cross-functional teams

What they want:

• 8 to 10 years in customer success, technical account management, or client-facing B2B roles
• Proven record growing enterprise accounts and owning revenue outcomes
• Strong grasp of APIs, integrations, and payment flows
• Business proficiency in English and Mandarin for Greater China clients
• Ability to engage and influence VP and C-level stakeholders

Nice to have:

• Prior enterprise client work in Mainland China, Taiwan, or Hong Kong
• Background in consulting, solution engineering, or strategic account management
• Experience building customer success playbooks or segmentation strategies 8 to 10 years in customer success, technical account management, or client-facing B2B roles
• Proven record growing enterprise accounts and owning revenue outcomes
• Strong grasp of APIs, integrations, and payment flows
• Business proficiency in English and Mandarin for Greater China clients
• Ability to engage and influence VP and C-level stakeholders