Senior Manager, Customer Excellence & Operations Transformation

Johnson & Johnson; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading healthcare company in Singapore is seeking a Senior Manager Deliver Excellence to provide strategic direction for the customer service hub transformation. This role requires oversight of operations and collaboration across functions to ensure customer-centric service delivery. The ideal candidate will have 8-10 years of experience in supply chain operations and a strong project management background, along with robust leadership skills and fluency in English. This position offers a chance to drive operational excellence and talent development.

Qualifications

• 8 to 10 years of experience in Supply Chain, Strategic Operations or Project Management.
• Strong leadership and influencing skills.
• Ability to communicate clearly across all levels.

Responsibilities

• Provide strategic direction for CS hub transformation and operations.
• Monitor team efficiency based on performance metrics.
• Attract, develop and retain talent in the operating team.

Skills

Leadership

Interpersonal skills

Project Management

Customer Relationship Management (CRM)

Decision Making

Communication in English

Education

Bachelor’s degree in project management, engineering, business, finance, operations management, or supply chain

Tools

MS Office

SAP

J&J Customer Connect

Job description

A leading healthcare company in Singapore is seeking a Senior Manager Deliver Excellence to provide strategic direction for the customer service hub transformation. This role requires oversight of operations and collaboration across functions to ensure customer-centric service delivery. The ideal candidate will have 8-10 years of experience in supply chain operations and a strong project management background, along with robust leadership skills and fluency in English. This position offers a chance to drive operational excellence and talent development.