Senior Manager (Casino Market Development)

marina bay sands pte. ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a business development oriented professional to drive sales and nurture key relationships within defined markets.

You will collaborate with Market Development teams, maintain a customer-centric approach, and manage budgets and stakeholder expectations while upholding the resort's standards.

Diploma or degree in hospitality and prior sales or hospitality experience are preferred; willingness to work diverse shifts including holidays is required.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Prior experience in sales, business development, relationship marketing, hospitality, or related role preferred.
• Willing to work various shifts, including mornings, afternoons, overnights, and public holidays.

Responsibilities

• Work with the Market Development sales team to drive business from defined target markets.
• Promote Marina Bay Sands Integrated Resort and drive awareness of Las Vegas Sands properties.
• Develop professional relationships with customers to drive visitation and profitability.
• Ensure excellent customer experience at all touchpoints, in line with guidelines.
• Collaborate with teams to build a business-focused, people-centric organization.

Skills

Sales experience

Customer service

Communication

Time management

MS Office

Education

Hospitality degree

Tools

Microsoft Office

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Leadership and Development

• Work effectively with the respective Market Development sales team designed to drive business from defined target markets.
• Support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Take ownership in personal professional development and growth.
• Operate well under a shared vision with shared business objectives under senior leadership.
• Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
• Protect the integrity and reputation of Marina Bay Sands and the team members.

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties.
• Grow and maintain a specific assigned book of business through personalized sales engagement, in accordance with all company policies.
• Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.
• Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

Strategic Planning and Implementation

• Develop an understanding of the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.
• Assist in the timely implementation of market-specific initiatives with clear, measurable targets and assigned ownership to maintain and grow the business segment.
• Actively contribute to collaborative strategic planning processes within the team to identify opportunities that will drive optimal growth and both short and long term profitability for Marina Bay Sands.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Prior experience in sales, business development, relationship marketing, hospitality, or related role preferred.

Other Prerequisites

• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience.
• Proven organizational skills and time management capability.
• Adept at balancing the need for multi-tasking and prioritization of tasks.
• Embrace challenges and overcome obstacles with positive attitudes.Li>
• Possess the ability to handle conflicts and solve problems in a culturally diverse environment.
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, PowerPoint, etc.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.