Senior Business Development Manager (Casino International Marketing)

marina bay sands pte. ltd.; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Marina Bay Sands invites a seasoned professional to lead casino marketing and Premium player development. You will build strong relationships with high-value players, promote integrated resort products, and drive visitation while maintaining strict compliance with AML and credit policies.

We seek a customer-centric leader who can balance multi-tasking, team collaboration, and sales-driven objectives in a hospitality-focused environment within Singapore’s premier integrated resort.

Qualifications

• Minimum 5 years of managerial experience in casino marketing or player development.
• In-depth knowledge of AML policy, compliance, and credit policy.
• Knowledge of Paiza/MBS Premium Program is a plus.
• Proficient with basic Microsoft Office software and guest-focused service.

Responsibilities

• Promote Marina Bay Sands Integrated Resort and its affiliates to raise awareness.
• Promote gaming products to target market segments, focusing on Premium players.
• Develop strong relationships with Premium players to drive visitation and profitability.
• Ensure exceptional customer experience across all touchpoints in line with guidelines.

Skills

People management

Sales-driven

Customer-centric

Hospitality focus

Education

High School Degree

College degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

JOB SCOPE

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
• Promote gaming products and services to the target market segments, especially towards the Premium players
• Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
• Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
• Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
• Provide accurate information especially the financial status for credit line recommendation of Premium player
• Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due

Planning and Development

• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

JOB REQUIREMENTS

Education & Certification

• High School Degree, College degree is preferred

Experience

• Possess a minimum of 5 years solid experience in managerial positions in the field of Casino Marketing or player development

Other Prerequisites

• In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
• In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS
• Knowledge of ACSC, Opera as well as Table Touch system is preferred
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience
• Adept at balancing the need for multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with positive attitudes
• Possess an ability to handle conflicts and solve problems in a culturally diverse environment
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.