Assistant Manager (Casino Market Development)

marina bay sands pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Marina Bay Sands is seeking a dynamic professional to drive sales growth across Asia markets within our hospitality ecosystem. You will collaborate with Market Development teams, foster a culture of collaboration, and lead personal and professional growth aligned with our core values.

Responsibilities include building strong customer relationships, promoting the Marina Bay Sands Integrated Resort, managing budgets, and executing market-specific initiatives with clear targets to fuel sustainable

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Prior experience in sales, business development, relationship marketing, hospitality, or related role preferred.
• Customer-centric and service-oriented mindset with strong communication skills.
• Willing to work varied shifts, including mornings, afternoons, overnight, and public holidays.

Responsibilities

• Leadership and Development: collaborate with Market Development sales teams to drive business from Asia markets and develop teams aligned with Marina Bay Sands core values.
• Customer Engagement and Relationship Management: grow and manage a targeted book of business, build relationships with clients, and ensure excellent customer experience within company guidelines.
• Strategic Planning and Implementation: analyze demographics and market landscape to support growth initiatives, and implement market-specific plans with clear ownership.

Skills

Sales experience

Hospitality awareness

Customer service

Multi-tasking

Education

Diploma/Degree in hospitality or related field

Tools

Microsoft Office

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Leadership and Development

• Work effectively with the respective Market Development sales team designed to drive business from Asia markets.
• Support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Take ownership in personal professional development and growth.
• Operate well under a shared vision with shared business objectives under senior leadership.
• Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
• Protect the integrity and reputation of Marina Bay Sands and the team members.

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties.
• Grow and maintain a specific assigned book of business through personalized sales engagement, in accordance with all company policies.
• Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.
• Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

Strategic Planning and Implementation

• Develop an understanding of the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.
• Assist in the timely implementation of market-specific initiatives with clear, measurable targets and assigned ownership to maintain and grow the business segment.
• Actively contribute to collaborative strategic planning processes within the team to identify opportunities that will drive optimal growth and both short and long term profitability for Marina Bay Sands.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Prior experience in sales, business development, relationship marketing, hospitality, or related role preferred.

Other Prerequisites

• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience.
• Proven organizational skills and time management capability.
• Adept at balancing the need for multi-tasking and prioritization of tasks.
• Embrace challenges and overcome obstacles with positive attitudes.
• Possess the ability to handle conflicts and solve problems in a culturally diverse environment.
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, PowerPoint, etc.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.