Business Development Manager (Casino International Marketing)

marina bay sands pte. ltd.; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Marina Bay Sands in Singapore seeks a motivated professional to lead customer engagement and relationship management for Premium players, ensuring exceptional hospitality across all touchpoints. You will promote the resort and gaming products, develop player profiles, and manage complimentary programs aligned with profitability targets.

The role requires at least 1 year in casino marketing or player development, AML/compliance knowledge, and proficiency in Microsoft Office.

Formación

• High School Degree, College degree is preferred.
• Minimum 1 year solid experience in managerial positions in Casino Marketing or player development.
• In-depth knowledge of AML Policy, Compliance Policy and Credit Policy.
• Knowledge of Paiza Premium Program and MBS offerings.
• Proficient in basic Microsoft software: Word, Excel, Outlook.

Responsabilidades

• Promote Marina Bay Sands Integrated Resort and affiliated properties.
• Promote gaming products to target market segments, especially Premium players.
• Develop strong relationships with Premium players to drive visitation.
• Ensure excellent customer experience at all touchpoints per guidelines and policies.
• Develop profiles on each player to tailor interactions.
• Manage complimentary programs aligned with reinvestment strategies.
• Provide accurate information for credit line recommendations for Premium players.
• Coordinate with Premium Account Management on payments when due.

Conocimientos

Customer engagement

Relationship management

Hospitality focus

Sales-driven

Multi-tasking

Conflict resolution

Collaborative work style

Continuous learning

Educación

High School Degree

College degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

JOB SCOPE

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
• Promote gaming products and services to the target market segments, especially towards the Premium players
• Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
• Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
• Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
• Provide accurate information especially the financial status for credit line recommendation of Premium player
• Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due

Planning and Development

• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

JOB REQUIREMENTS

Education & Certification

• High School Degree, College degree is preferred

Experience

• Possess a minimum of 1 years solid experience in managerial positions in the field of Casino Marketing or player development

Other Prerequisites

• In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
• In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS
• Knowledge of ACSC, Opera as well as Table Touch system is preferred
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience
• Adept at balancing the need for multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with positive attitudes
• Possess an ability to handle conflicts and solve problems in a culturally diverse environment
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.