Senior/Lead Systems Engineer End User Computing (EUC)

Singapore Airlines; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Singapore Airlines is seeking an EUC Engineer to deliver and optimize end-user computing services across the organisation. You will drive AI-augmented automation, manage EUC projects, and ensure secure, efficient IT operations for all end users.

You will administer Entra ID, Intune, and Microsoft 365, and build automated workflows for provisioning, patching, software distribution, and compliance. Strong English communication and vendor-management skills are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 3 years hands-on EUC Engineer or IT Infrastructure experience.
• Advanced proficiency in Microsoft technologies: Entra ID, Microsoft 365, and Intune.
• Proven experience in end-user device management, automated workflow development, and compliance.
• Strong written and spoken English communication skills for collaboration.
• Experience in managing vendor relationships and delivering IT projects on time and budget.

Responsibilities

• Plan, manage, and deliver EUC projects in collaboration with internal teams and external vendors, on time and within budget.
• Integrate AI and automation tools to streamline workflows and improve operational efficiency.
• Administer, maintain, and optimise Microsoft technologies including Entra ID, Intune, and Microsoft 365.
• Design and implement automated workflows covering user provisioning, patch management, software distribution, and compliance monitoring.
• Diagnose and resolve complex EUC issues using AI-powered diagnostic tools; apply predictive analytics to prevent outages.
• Produce and maintain accurate technical documentation, user guides, and training materials; leverage AI-based knowledge management tools.

Skills

EUC expertise

Automated workflows

Troubleshooting

Vendor management

Stakeholder collaboration

AI/ML awareness

Education

Bachelor's degree in IT/CS

Tools

Entra ID

Intune

Microsoft 365

VDI

AWS

ITIL

Job description

Role Summary

The EUC Engineer is a member of SIA Group's IT Infrastructure team, responsible for the delivery, administration, and continuous improvement of End-User Computing services. The role drives the adoption of AI-driven solutions and automation to maintain a secure, efficient, and future-ready IT environment for all end users across the organisation.

Key Responsibilities

EUC Project Management and Delivery

• Plan, manage, and deliver EUC projects in collaboration with internal teams and external vendors, on time and within budget.
• Integrate AI and automation tools to streamline workflows, eliminate manual tasks, and improve operational efficiency.

Microsoft Technologies Administration

• Administer, maintain, and optimise Microsoft technologies including Entra ID, Intune, and Microsoft 365.
• Design and implement automated workflows covering user provisioning, patch management, software distribution, and compliance monitoring.

Technical Troubleshooting

• Diagnose and resolve complex EUC issues, utilising AI-powered diagnostic tools to minimise user downtime.
• Apply predictive analytics to proactively identify recurring issues and implement preventive measures.

Technical Documentation and Knowledge Sharing

• Produce and maintain accurate technical documentation, user guides, and training materials.
• Leverage AI-based knowledge management tools to ensure consistency and currency of all documentation.

ITService Delivery and Stakeholder Collaboration

• Partner with IT team membersand business stakeholders to ensure seamless and reliable IT service delivery.
• Communicate and collaborate with internal teams and external vendors to coordinate requirements, resolve issues, and manage expectations.

Emerging Technologies and Innovation

• Monitor industry trends in AI, automation, and EUC, and assess their applicability to the organisation's IT operations.
• Champion the adoption of AI and machine learning solutions to deliver measurable improvements to IT service quality.

Requirements

Essential

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of hands-on experience in an EUC Engineer or IT Infrastructure role.
• Advanced proficiency in Microsoft technologies: Entra ID, Microsoft 365, and Intune.
• Proven experience in end-user device management, automated workflow development, and compliance enforcement.
• Strong written and spokenEnglish communication skills, essential for effective collaboration withinternal teams and external vendors.
• Demonstrated ability to managevendor relationships and deliver IT projects on time and within budget.
• Strong troubleshooting skillsfor diagnosing and resolving complex EUC and infrastructure issues.

Preferred

• Industry certifications: MCSE,CCNA/CCNP, AWS, or ITIL.
• Working knowledge of ITinfrastructure disciplines including networking, Virtual Desktop Infrastructure(VDI), cloud platforms (e.g., AWS), and information security.
• Certifications in AI, machinelearning, or automation frameworks (e.g., Microsoft AI Engineer, AWS MachineLearning, UiPath).
• Experience with AI-powereddiagnostic tools, predictive analytics, or machine learning in an IT operationscontext.

We thank all candidates for their interest in Singapore Airlines. Only shortlisted candidates will be notified.