Senior L3 Infrastructure Engineer (VMware, UCS, NetApp)

Logicalis Asia Pacific; Singapore; On-site; SGD 100,000 - 170,000; Full time

Job summary

Logicalis Asia Pacific is seeking an L3 System Engineer to deliver advanced support across enterprise server, virtualization, storage, backup, and compute infrastructure. You will lead complex incident resolution and provide technical leadership to L1/L2 teams, collaborating with network, security, vendors, and regional groups.

The role covers capacity planning, disaster recovery, migrations, upgrades, and continuous improvement initiatives.

Qualifications

• Diploma or degree in IT/engineering.
• 5–8+ years of enterprise infrastructure experience.
• Strong L3 troubleshooting and incident management experience.
• VMware, Cisco UCS, NetApp or equivalent storage experience.
• ITIL Incident, Problem and Change Management familiarity.

Responsibilities

• Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
• Troubleshoot server, virtualization, storage, backup, and compute issues.
• Perform root cause analysis and implement permanent corrective actions.
• Mentor L1/L2 engineers and provide technical guidance.
• Ensure incidents are resolved within SLA and communicate effectively.

Skills

L3 troubleshooting

Technical leadership

Root cause analysis

Documentation

Stakeholder management

Education

Diploma or Degree in IT/Engineering

Tools

VMware

Cisco UCS

NetApp storage

NetBackup

Veeam

Windows Server

PowerShell

Job description

Logicalis Asia Pacific is seeking an L3 System Engineer to deliver advanced support across enterprise server, virtualization, storage, backup, and compute infrastructure. You will lead complex incident resolution and provide technical leadership to L1/L2 teams, collaborating with network, security, vendors, and regional groups.

The role covers capacity planning, disaster recovery, migrations, upgrades, and continuous improvement initiatives.