Senior Jira Service Management Automation Architect

FPT Asia Pacific; Singapore; Presencial; SGD 110.000 - 150.000; Jornada completa

Descripción de la vacante

FPT Asia Pacific is seeking an experienced Jira Service Management Automation & Integration Engineer to implement and modernise an ITSM platform. The role focuses on migrating from on-premise JSM Data Center to SHIP-HAT, building automation, and integrating ITSM with DevOps tools such as GitLab and Confluence.

You will design workflows, service portals, SLAs, and notifications, and collaborate with IT operations, software engineering, and business stakeholders to deliver reliable, scalable IT

Formación

• Hands-on experience implementing at least one JSM solution.
• Experience with REST APIs, webhooks and scripting for automation.
• Experience integrating JSM with DevOps tools and external systems.

Responsabilidades

• Assess and design a modernised ITSM solution on SHIP-HAT JSM.
• Configure JSM service projects, workflows, portals, forms, SLAs, permissions, approvals, and notifications.
• Implement and enhance incident, service request, problem, change, and knowledge management workflows.
• Develop automation for ticket routing, approvals, escalations, incident handling, and service fulfilment.
• Design, develop, and troubleshoot integrations using REST APIs, webhooks, scripting, and connectors.
• Integrate JSM with Jira, Confluence, GitLab and other DevOps tools to improve traceability.
• Plan migration activities from JSM Data Center, including data mapping and cutover.
• Support user acceptance testing (UAT), technical documentation, and post-implementation stabilisation.

Conocimientos

JSM implementation

Workflow automation

REST APIs

Webhooks

Scripting

DevOps tools

Jira & Confluence

ITSM processes

Communication

Independent workstreams

Herramientas

GitLab

Confluence

Jira

Descripción del empleo

FPT Asia Pacific is seeking an experienced Jira Service Management Automation & Integration Engineer to implement and modernise an ITSM platform. The role focuses on migrating from on-premise JSM Data Center to SHIP-HAT, building automation, and integrating ITSM with DevOps tools such as GitLab and Confluence.

You will design workflows, service portals, SLAs, and notifications, and collaborate with IT operations, software engineering, and business stakeholders to deliver reliable, scalable IT