Senior Information Technology Support Specialist

Temus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Temus is seeking a highly motivated IT Support Specialist to join our team and play a key role in supporting our cloud environments and user devices. This position combines technical expertise in cloud administration and system administration with excellent communication and documentation skills.

You will oversee daily IT infrastructure, mentor the IT support team, administer GCP, manage firewalls, networking, asset lifecycle, budgeting, vendor relations, and ITSM processes to ensure security

Qualifications

• ITIL Foundation certification is desirable.
• Experience leading IT support or infrastructure teams.
• Hands-on with Google Cloud Platform (GCP).
• Experience with enterprise firewalls (Palo Alto or similar).
• Strong networking knowledge: TCP/IP, routing, switching, VLANs, VPNs, DNS, DHCP.
• Asset inventories, licensing, procurement, and lifecycle management.

Responsibilities

• Oversee day-to-day IT infrastructure, operations, and support activities.
• Lead, mentor, and supervise IT support/infrastructure team.
• Administer and optimize Google Cloud Platform (GCP) resources.
• Configure and maintain Palo Alto Networks firewalls for security.
• Manage enterprise networking components: TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, DHCP.
• Maintain hardware/software inventories and licensing; support procurement.
• Support IT budgeting, vendor management and procurement processes.
• Own ITSM processes: incident, service requests, change, problem management.
• Serve as escalation point for complex technical issues.
• Document IT processes and configurations for knowledge sharing.
• Collaborate with departments to deliver effective solutions.

Skills

Team leadership

ITSM

Networking concepts

Asset management

Vendor management

Microsoft 365

Cloud administration

Documentation

Education

ITIL Foundation certification

Experience with multi-site environments

Tools

Google Cloud Platform (GCP)

Palo Alto Networks firewalls

Microsoft Entra ID

DNS/DHCP/Wi‑Fi

Job description

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Summary

We are seeking a highly motivated IT Support Specialist to join our team and play a key role in supporting our cloud environments and user devices. This position combines technical expertise in cloud administration and system administration with excellent communication and documentation skills.

Job Responsibilities

• Oversee and manage day-to-day IT infrastructure, operations, and technical support activities across the organization.
• Lead, mentor, and supervise members of the IT support/infrastructure team, ensuring smooth daily operations and skill development.
• Administer and maintain the organization's Google Cloud Platform (GCP) environment, including provisioning, monitoring, and optimization of cloud resources.
• Configure, monitor, and maintain enterprise firewall solutions (e.g., Palo Alto Networks) to ensure network security and compliance.
• Manage and troubleshoot enterprise networking components, including TCP/IP, routing, switching, VLANs, VPNs, Wi‑Fi, DNS, and DHCP.
• Maintain IT hardware and software inventories, manage licensing, and support procurement and lifecycle management of technology assets.
• Support IT budgeting, vendor management, and procurement processes in coordination with relevant stakeholders.
• Own and drive IT Service Management (ITSM) processes, including incident management, service requests, change management, and problem resolution.
• Serve as an escalation point for complex technical issues, ensuring timely resolution and minimal business disruption.
• Document IT processes, configurations, and procedures to support knowledge sharing and operational continuity.
• Collaborate with internal stakeholders across departments to understand technology needs and deliver effective solutions.
• Ensure adherence to IT security best practices and organizational policies across infrastructure and support functions.

Job Requirements

• Approximately 3–4 years of experience in IT infrastructure, operations, networking, or technical support.
• Experience leading, mentoring, or supervising an IT support or infrastructure team.
• Hands‑on experience with Google Cloud Platform (GCP).
• Experience with Palo Alto Networks firewalls or similar enterprise firewall solutions.
• Good understanding of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, VPNs, Wi‑Fi, DNS, and DHCP.
• Experience managing IT hardware, software licensing, asset inventories, procurement, and the technology asset lifecycle.
• Exposure to IT budgeting, vendor management, procurement, and financial planning.
• Familiarity with IT Service Management (ITSM) processes, including incident, request, change, and problem management.
• Strong analytical, troubleshooting, communication, documentation, and stakeholder management skills.

Qualifications

• ITIL Foundation certification is highly desirable.
• Experience supporting multi‑site environments and managing enterprise infrastructure.
• Experience with Microsoft 365, Microsoft Entra ID, endpoint management, and cloud security solutions is an advantage.

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/