Senior Information Technology Business Analyst

crystal sl global pte. ltd.; Singapore; On-site; SGD 80,000 - 140,000; Full time

Job summary

Crystal International Group Limited in Singapore seeks a Lead Business Analyst to coach a team and deliver detailed business requirement studies, process mapping, and functional specifications for local and overseas users. You will oversee tasks and ensure quality across projects.

Responsibilities include developing master specifications, creating comprehensive test plans, and supporting UAT and end-user support to ensure smooth system operation.

Qualifications

• Proficiency in Office software, SQL and database management.
• Strong logical analysis and problem-solving abilities.
• Solid understanding of system functionality, integrations, data flows and business processes.

Responsibilities

• Lead and coach Junior and mid-level Business Analysts to complete tasks efficiently.
• Manage and oversee team tasks to ensure timely delivery.
• Conduct detailed business requirement studies and map business processes to system processes.

Skills

Office software

SQL

Analytical thinking

System understanding

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

Job description

Company Overview

Crystal International Group Limited is a global leader in apparel manufacturing with diversified product segments and production facilities across Asia. Founded in 1970, it serves top global brands through innovation, co-creation, and a strong focus on sustainability.

Job Summary

Lead and coach a team of Business Analysts to deliver business requirement studies, process mapping, functional specifications, testing, and user support for local and overseas users.

Responsibilities

• Lead and coach Junior Business Analysts and Business Analysts to complete assigned tasks effectively
• Manage and oversee tasks assigned to team members to ensure timely delivery
• Conduct detailed business requirement studies and map business processes to system processes for accurate system alignment
• Prepare Master Functional Specifications to document system requirements when needed
• Develop comprehensive Test Plans for System Integration Testing and User Acceptance Testing to ensure quality delivery
• Monitor and follow up on Issue Logs to resolve system and user issues promptly
• Conduct User Acceptance Testing both online and onsite for local and overseas users to validate system functionality
• Provide daily online and onsite user support to local and overseas end users to ensure smooth system operation
• Execute additional duties as directed by line management to support business needs

Requirements:

Knowledge / Skill

• Skilled in Office software, SQL and database.
• Good logical analysis ability.
• Good understanding of system functionality, integrations, data flow, and system processes.
• Able to identify root cause, analyse issues, and propose practical solutions.

Work Experience Description

• Major in computer-related is preferred.
• At least 5 years' experience in business analysis, system requirement analysis or user support.
• Experience in system implementation, enhancement, testing, UAT/EUT, go-live and post-go-live support.