Senior Incident Investigation Manager (Banking)

GMP Technologies; Singapore; On-site; SGD 150,000 - 210,000; Full time

Benefits offered by this job

Job summary

GMP Technologies (S) Pte Ltd in Singapore is seeking a Senior Incident Investigation Manager (Banking) to lead end-to-end incident resolution and manage the Incident WAR Room across geographies. You will coordinate troubleshooting across SAN, Unix, Windows, Network, DBA, CTRL-M, MQ and drive post-incident analysis.

The role requires 8+ years in IT with 4–6 years in Infrastructure/Application Support, crisis management experience, and strong leadership and communication skills to engage

Qualifications

• Bachelor's or Master's degree in IT, CS, or Engineering.
• 8+ years IT experience with 4–6 years in Infrastructure/Application Support.
• Experience in Crisis Management and IT operations in capital markets or corporate banking.
• Familiar with monitoring tools and job scheduling (CTRL-M) and related tech.

Responsibilities

• Lead and coordinate incident resolution end-to-end.
• Activate and manage the Incident WAR Room for real-time cross-geography communication.
• Coordinate troubleshooting across SAN, Unix, Windows, Network, DBA, CTRL-M, MQ.
• Drive post-incident analysis, post-mortems, and process improvements.
• Monitor KPIs and report to senior management; act as Process Owner.
• Maintain documentation, procedures, and escalation paths.
• Collaborate with business and IT stakeholders to understand interdependencies.

Skills

Crisis management

Leadership

Stakeholder communication

Monitoring tools

CTRL-M

IT operations

Problem solving

Multitasking

Education

IT/CS/Engineering degree

Tools

CTRL-M

SAN

Unix

Windows

Network

DBA

MQ

Job description

Senior Incident Investigation Manager (Banking)

About the job Senior Incident Investigation Manager (Banking)

Responsibilities:

• Lead and coordinate incident resolutionend-to-end, minimizing downtime and ensuring adherence to processes.
• Activate and manage the Incident WAR Room, facilitating real-time communication among support teams across geographies.
• Coordinate troubleshooting across technical teams, including SAN, Unix, Windows, Network, DBA, CTRL-M, MQ, and application support, escalating issues as needed.
• Drive post-incident analysis, organize Post-Incident Reviews, compile Incident Reports and Post-Mortems, and implement process improvements to prevent recurrence.
• Monitor KPIs and trends, report to senior management, and act as Process Owner to ensure systematic application of incident management processes.
• Maintain and update documentation, procedures, and escalation paths, ensuring consistency across all systems and sharing lessons learnt.
• Collaborate with business and IT stakeholders to understand application interdependencies, front-to-back office flows, and operational impacts.

Requirements:

• Bachelors or Masters degree in Information Technology, Computer Science, or Engineering.
• 8+ years of IT experience, including 4 to 6 years hands-on Infrastructure/Application Support.
• Experience in Crisis Management and IT operations, preferably in Capital Markets or Corporate Banking.
• Knowledge of monitoring tools, job scheduling (CTRL-M), and transversal technologies (SAN, Unix, Windows, Network, DBA, MQ).
• Strong leadership, multitasking, and problem-solving skills.
• Excellent verbal and written communication, able to engage stakeholders at all levels.
• Proactive, client-oriented, and able to work effectively under pressure.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job‑matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives.