SENIOR INBOUND OPERATIONS SUPERVISOR / ASSISTANT MANAGER

VANPAC INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Vanpac International Pte. Ltd. seeks an experienced SeniorInbound Operations Supervisor/Assistant Manager to own inbound international household goods and relocation shipments.

You will oversee inbound shipments from pre-arrival through customs clearance, delivery, billing and final closure, ensuring timely service for overseas agents and relocating clients. You will supervise the inbound team, coordinate with shipping lines, forwarders and customs, and maintain high standards of accountability

Qualifications

• Minimum 5-8 years' relevant experience in international moving, relocation, freight forwarding or household goods destination services.
• Strong knowledge of inbound shipment coordination, customs documentation and destination operations.
• Previous supervisory or team-lead experience preferred.
• Strong attention to detail, particularly in billing, documentation and follow-up.
• Able to communicate confidently and professionally with overseas agents and international clients.
• Proactive and organised - able to anticipate issues rather than wait for clients or agents to follow up.

Responsibilities

• Oversee and coordinate all inbound international household goods shipments.
• Ensure clients and overseas agents receive proactive ETA and shipment-status updates without having to chase for information.
• Monitor pre-alerts, shipping documents, customs requirements, clearance and delivery arrangements.
• Ensure documentation and import requirements are followed up well in advance of vessel/airfreight arrival.
• Coordinate closely with shipping lines, airlines, forwarders, Customs, operations crews and other service providers.
• Ensure delivery arrangements, building/condominium requirements and special handling requirements are properly planned.
• Review billing to ensure invoices are accurate, complete and issued promptly.
• Follow up outstanding matters and ensure every shipments properly closed.
• Handle service issues and complaints promptly and professionally.
• Supervise and guide the inbound team, establish clear follow-up procedures and maintain a high standard of accountability.
• Maintain strong relationships with Vanpac's overseas agents and ensure a consistently high level of destination service.

Job description

Vanpac is looking for an experienced and hands-on SeniorInbound Operations Supervisor / Assistant Manager to take ownership of ourinbound international household goods and relocation shipments.

The successful candidate will oversee inbound shipments from pre-arrival through customs clearance, delivery, billing and final closure, ensuring that our overseas agents and relocating clients receive timely, accurate and professional service.

Key Responsibilities

• Oversee and coordinate all inbound international household goods shipments.
• Ensure clients and overseas agents receive proactive ETA and shipment-status updates without having to chase for information.
• Monitor pre-alerts, shipping documents, customs requirements, clearance and delivery arrangements.
• Ensure documentation and import requirements are followed up well in advance of vessel/airfreight arrival.
• Coordinate closely with shipping lines, airlines, forwarders, Customs, operations crews and other service providers.
• Ensure delivery arrangements, building/condominium requirements and special handling requirements are properly planned.
• Review billing to ensure invoices are accurate, complete and issued promptly.
• Follow up outstanding matters and ensure every shipments properly closed.
• Handle service issues and complaints promptly and professionally.
• Supervise and guide the inbound team, establish clear follow-up procedures and maintain a high standard of accountability.
• Maintain strong relationships with Vanpac's overseas agents and ensure a consistently high level of destination service.

Requirements

• Minimum 5-8 years' relevant experience in international moving, relocation, freight forwarding or household goods destination services.
• Strong knowledge of inbound shipment coordination, customs documentation and destination operations.
• Previous supervisory or team-lead experience preferred.
• Strong attention to detail, particularly in billing, documentation and follow-up.
• Able to communicate confidently and professionally with overseas agents and international clients.
• Proactive and organised - able to anticipate issues rather than wait for clients or agents to follow up.
• Comfortable taking responsibility for shipments from beginning to completion.