Senior Immigration Program Manager

210 Fragomen Singapore Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Minimal travel

Job summary

Fragomen Singapore Pte. Ltd. is seeking an Immigration Program Manager (or Senior Immigration Program Manager) to lead client relationships, align immigration strategies with business objectives, and oversee regional program management.

The role reports to the Senior Immigration Program Director, APAC and supports a diverse client base with strategic solutions. You will manage people, projects and programs, transform data into actionable insights, and collaborate with practice teams.

Qualifications

• 6-8+ years of immigration case management or program management experience.
• Bachelor's degree required; legal background preferred.
• Proven track record of managing complex corporate client relationships.
• Excellent communication and interpersonal skills, including the ability to translate complex subject matter into an actionable solution.
• Excellent time management and prioritization skills.
• Excellent presentation, facilitation, and client-facing communication skills.
• High attention to detail and demonstrated ability to deliver professional and error‑free outputs.
• Strong experience with Microsoft Office 365 and must be very comfortable with innovative technology.

Responsibilities

• Client Service Partner with our clients to understand their business and culture.
• Lead client review meetings and regular program status calls, ensuring issues, metrics, and opportunities are clearly presented.
• Oversee onboarding of new client programs, including establishment of client protocols and communication flows.
• Collaborate with practice teams to deliver strategic immigration solutions and integrate data-driven insights into client programs.
• Partner with clients to develop and execute immigration and mobility strategies on a regional or global level.
• Identify opportunities for process improvements and data-driven insights to optimize client programs.
• Coordinate and review contributions to client projects and reports, ensuring deadlines and client expectations are met.
• Support business development activities and account growth as needed.

Skills

Relationship building

Program management

Client service

Communication

Leadership

Education

Bachelor's degree

Tools

Microsoft Office 365

Job description

Job Description Immigration Program Managers (IPMs) play a pivotal role in managing Fragomen’s relationship with key clients by ensuring alignment of immigration strategies with client business objectives, and provide support to our case teams. Strategically located in Singapore, this role will form a part of Fragomen’s regional Immigration Program management team, whose mission is to build and maintain relationships of trust with clients, focused on development of client strategy and program management through by applying the firm’s knowledge and understanding of immigration. The successful candidate will report directly to the Senior Immigration Program Director, APAC. We offer flexible work arrangements; the role will involve minimal travel. We are seeking an Immigration Program Manager, or a Senior Immigration Program Manager, with a consultative mindset and the desire to put the client first and consistently exceed expectations. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions. The successful candidate will need to demonstrate strong relationship building and program management skills, the ability to deliver strategic immigration solutions and sound business acumen. Our Immigration Program Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, while being a part of the industry leading team.

RESPONSIBILITIES

• Client Service Partner with our clients to understand their business and culture
• Serve as a trusted contact/advisor on immigration compliance, risk, and regulatory changes across multiple jurisdictions
• Use a client-first mindset to drive the objectives of the client’s business and immigration program
• Lead client review meetings and regular program status calls, ensuring issues, metrics, and opportunities are clearly presented
• Monitor client dashboards and reporting to ensure accuracy, highlight trends, and recommend metrics aligned to client objectives
• Facilitate communication and engagement between the client and practice teams
• Oversee onboarding of new client programs, including establishment of client protocols and communication flows
• Act as the first escalation point for complex service or compliance issues, conducting root cause analysis and coordinating resolution with case teams, and appropriately escalating strategic issues

Project Management, Strategy & Innovation

• Partner with clients to develop and execute immigration and mobility strategies on a regional or global level
• Advise clients on strategic issues related to service delivery and immigration compliance and risks
• Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends
• Collaborate with clients and colleagues to launch innovative solutions to immigration challenges and integrate data-driven insights into client programs
• Play an active and central role in the implementation and management of projects
• Guide clients to continuously improve and optimize their immigration policies and programs
• Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients
• Identify potential red flags in client programs (e.g., regulatory, compliance, or service delivery risks) and elevate strategic issues to account leadership

Team Collaboration

• Coordinate and review contributions to client projects and reports, ensuring deadlines, accuracy, and client expectations are met
• Support knowledge sharing by delivering client‑specific training to Fragomen teams on protocols, compliance requirements, and reporting standards, to ensure services are delivered consistently, and in accordance with client expectations
• Act as a designated review point, where appropriate, to ensure quality assurance standards are met

Business Development & Account Growth

• Identify and develop business opportunities with new and existing clients
• Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes and client presentations as required
• Collaborate with the Senior IPM to implement account growth strategies and pilot and promote new Fragomen products or technology solutions

QUALIFICATIONS & EXPERIENCE

• 6-8+ years of immigration case management or program management experience, preferably in a senior level capacity
• Bachelor's degree required; legal background preferred
• Proven track record of managing complex corporate client relationships
• Excellent communication and interpersonal skills, including the ability to translate complex subject matter into an actionable solution
• Excellent time management and prioritization skills
• Excellent presentation, facilitation, and client-facing communication skills
• High attention to detail and demonstrated ability to deliver professional and error‑free outputs
• Understanding of account management business metrics
• Strong experience with Microsoft Office 365 and must be very comfortable with innovative technology
• Collaborative and inclusive leadership style, and an ability to work as part of a geographically dispersed team

Finding the right person is very important to us. We hope that finding the right place is as important to you.

Salary will be commensurate with experience.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands – including Nomadic, its business travel platform that enables real‑time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to U.S. citizenship.

With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been.

Year after year, we are recognized as leaders in diversity in our industry.

Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families.

Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment.

Well‑being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work‑life balance and benefits that cover a wide range of well‑being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check‑ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.