Senior HR Service Specialist, HR Share Services

Sonova Group; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Sonova Group is seeking a Senior HR Service Specialist to join the HR Share Services team at our regional Headquarters. The role focuses on end-to-end employee lifecycle administration, ensuring a high-quality experience for employees across departments and levels.

You will serve as the go-to partner for accurate, timely HR support in English, collaborating with HR Business Partners and managers to deliver compliant, people-focused services from onboarding through offboarding.

Qualifications

• Minimum 5 years of HR administration experience in an international environment.
• Familiar with HR processes and systems and HR best practices.
• Excellent communication, strong customer orientation, and service mindset.
• Proficient in MS Office, especially Excel; English fluency; Japanese/Korean a plus.

Responsibilities

• Prepare and process employment contracts and amendments.
• Maintain accurate employee data in HR systems (SuccessFactors / SAP).
• Ensure timely payroll-related data and accuracy of HR records.
• Manage onboarding, changes, transfers, and exits across the employee lifecycle.
• Provide English-language HR support to line managers and employees.
• Assist with annual HR processes (appraisals, salary, bonus) and HR policy advice.
• Collaborate with HR BPs, managers, and other departments; liaise with internal and external authorities.

Skills

HR administration

Team player

Strong communication

Customer orientation

English proficiency

Tools

SuccessFactors

SAP

Atoss

ServiceNow (SNOW)

Excel

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Senior HR Service Specialist, HR Share Services

As aHR Service Specialist, you`ll be a key member of the newly forming HR Services team in our regional Headquarters.

You will take ownership of the end-to-end employee lifecycle administration, ensuring a smooth and high-quality experience for employees across all departments and levels.

You will act as the go-to partner for accurate, timely, and service-oriented administrative support for employees and line managers on a day-to-day basis on all HR matters.

Working closely with HR Business Partners and HR Managers, you will help deliver consistent, compliant, and people-focused HR services, contributing to a positive employee experience from onboarding through to offboarding.

More about the role:

• Prepare and process employment contracts and amendments
• Maintain accurate employee data in HR systems (SuccessFactors / SAP)
• Ensure timely and accurate payroll-related data
• Manage employee lifecycle activities (onboarding, changes, transfers, exits)
• Support line managers and employees on HR topics in English
• Assist with annual HR processes (appraisals, salary, bonus)
• Provide second-level support for HR systems and time recording tools (Atoss)
• Advise on HR policies, procedures, and employment conditions
• Liaise with internal stakeholders and external authorities
• Collaborate closely with HR BPs, managers, and other departments

More about you:

• At least 5 years of experience in HR administration in an international environment, with a good understanding of the HR employee lifecycle
• Familiar with HR processes and systems, and understands HR best practices
• Team player with good communication skills, high customer orientation, and service thinking
• Excellent MS Office skills (especially in Excel)
• Proficiency in English, Japanese/Korean is considered a plus

Nice to have

• User experience in SuccessFactors, ServiceNow (SNOW) and SAP

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.