Senior HR Operations & Process Improvement Lead

Nanyang Technological University Singapore; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

NTU Singapore is seeking a Senior Executive / Assistant Manager to coordinate HR operational activities for the faculty population, including exit management, hiring, and contract renewals. The role involves updating concurrent appointments, supporting off-site meetings, and ensuring policy governance and service excellence.

The role emphasizes automation, digital workflows, SOP updates, and governance to enhance efficiency and scalability across the Faculty HR operations at NTU.

Qualifications

• Bachelor degree in Business Administration or HR-related field.
• Good knowledge of Employment Act and Labour laws of Singapore.
• Comfortable handling high volume administrative transactions and multi-tasking.
• Strong writing skills are essential.
• Strong interpersonal and communication skills.
• Strong organisational and time management skills.
• Meticulous, resourceful and independent.
• Proficient in Microsoft Office applications and PowerPDF.
• Working knowledge of Workday is advantageous.

Responsibilities

• Handles HR administration and advisory support for faculty appointments, changes, and exits in line with university policies.
• Ensures data accuracy in HRIS entries, including hire data, one-time payments, costing allocations, and concurrent appointments.
• Ensures tasks and inquiries are resolved in a timely manner per SLA.
• Improves processes and procedures to uphold service quality, efficiency, governance.
• Drives or participates in projects and process reviews.
• Collaborates with stakeholders across the University to maintain smooth operations.

Skills

Communication skills

Writing skills

Interpersonal skills

Time management

Attention to detail

Education

Bachelor's degree in Business Administration or HR-related

Tools

Microsoft Office

PowerPDF

Workday

Job description

NTU Singapore is seeking a Senior Executive / Assistant Manager to coordinate HR operational activities for the faculty population, including exit management, hiring, and contract renewals. The role involves updating concurrent appointments, supporting off-site meetings, and ensuring policy governance and service excellence.

The role emphasizes automation, digital workflows, SOP updates, and governance to enhance efficiency and scalability across the Faculty HR operations at NTU.