Senior Housekeeping Supervisor

InterContinental Hotels Group; Singapore; On-site; SGD 3,200 - 5,200; Full time

Benefits offered by this job

Duty Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

F&B Discount at IHG Singapore Hotels

Special Employee Rate at IHG Hotels

Room to Grow Opportunities

Job summary

InterContinental Hotels Group in Singapore is seeking a Housekeeping Supervisor to support the Executive Housekeeper with budget preparation, and to supervise standards across bedroom, bathroom, cleaning, linen, and public areas while coordinating daily cleaning schedules.

You will conduct room inspections, manage room allocations, liaise with Front Office and Engineering, ensure timely laundry processing, control stock, and lead daily staff briefings to maintain guest satisfaction.

Qualifications

• Minimum Diploma or equivalent with 3 years' housekeeping experience in a hotel or similar setting.
• Demonstrated ability to interact with guests, employees and third parties.
• Proficient in English; able to read and write clearly; proficient in Microsoft Office.

Responsibilities

• Prepare and manage the Department's operating budget with the Executive Housekeeper.
• Supervise housekeeping standards for bedroom, bathroom, cleaning, linen and public areas.
• Recommend changes to standards and training needs on an ongoing basis.
• Schedule daily, weekly, monthly and quarterly deep cleaning programs.
• Maintain knowledge of housekeeping systems and perform room allocations.
• Conduct room inspections and prioritize arrival rooms.
• Inspect public areas for cleanliness and liaise with Front Office for guest needs.
• Coordinate with Engineering on defects and ensure timely guest laundry.
• Coordinate special projects and anticipate guest needs to deliver True Responsiveness.
• Manage lost property and have knowledge of room types, layouts and facilities.
• Maintain storage areas and stock levels; conduct stock takes as required.
• Maintain cleaning equipment and participate in daily public areas walk-through.

Skills

Communication skills

Microsoft Office

English proficiency

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Duties & Responsibilities

Works with Executive Housekeeper in the preparation and management of the Department's operating budget

Supervise the implementation of housekeeping standards and procedures in relation to, Bedroom service , Bathroom service, Cleaning service, Linen maintenance and Public Area Cleanliness

Recommended changes to these standards and training needs on an ongoing basis

Schedule daily, weekly, monthly and quarterly deep cleaning program

Maintain a current and thorough knowledge of all housekeeping systems

Perform Room allocations

Perform Room inspections

Prioritise arrival rooms

Perform routine inspections of all public areas' cleanliness

Liaise with Front Office for guest and hotel requirements

Liaise and follow-up with Engineering on guest room and public area defects

Ensure guest laundry is processed and delivered in a timely manner

Co-ordinate special projects (example site rooms, vermin control, window and carpet cleaning, room inventories)

Anticipate guests' needs and deliver True Responsiveness

Management of lost property for the hotel

Ensure you have complete knowledge of room types, layouts and facilities

Manage storage areas

Maintain adequate stock levels

Complete stock takes as required

Maintain stock levels

Manage & Maintain cleaning equipments

Participate in daily public areas walk to identify areas of improvement

Conducts shift briefings to ensure hotel activities and operational requirements are known

Recommended changes to these standards and training need on an ongoing basis

Solve employee grievances

Qualification & Requirements:

Minimum Diploma or equivalent plus3 years'housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.Able to speak, read and write English. Proficient in the use of Microsoft Office.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meal Allowance
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.