Senior Guest Service Assistant

VILLAGE HOTEL CHANGI; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality venue in Singapore seeks a dedicated staff member to provide exceptional guest services. Responsibilities include liaising with customers and hotel staff, ensuring complaints are addressed, and maintaining promotional materials. Ideal candidates should possess O-Level qualifications and hospitality experience, as well as strong communication skills. Willingness to work rotating shifts is required.

Qualifications

• Must have a positive attitude and good communication skills.
• Experience in hospitality is preferred.
• Willing to perform rotating shifts.

Responsibilities

• Provide courteous services to guests and handle their enquiries.
• Liaise with Concierge and Reception regarding guests' arrivals.
• Establish contacts with house guests and provide assistance.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

O-Level or equivalent

Tools

Knowledge of Opera

Job description

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous