Senior Field Support Engineer – Semiconductor Equipment

Kulicke & Soffa; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Kulicke and Soffa is seeking a Customer Support Engineer to deliver comprehensive technical support for semiconductor equipment through the product lifecycle, including pre-sales, post-sales, and field retrofit activities. You will assist in installations, upgrades, and relocations, and diagnose complex issues with accurate troubleshooting documentation.

Travel to customer sites within the region is required; you will also train customers on basic operations and mentor junior team members in

Qualifications

• Degree in Electrical/Mechanical Engineering or related discipline.
• Minimum 5 years of relevant experience in equipment support, field service, customer support, or a similar engineering role.
• Strong understanding of machine operation, maintenance, and troubleshooting methodologies.
• Ability to read and interpret mechanical and electrical drawings.

Responsibilities

• Provide technical support for semiconductor equipment across the product lifecycle (pre-sales, post-sales, field retrofit).
• Assist in machine installations, upgrades, and relocations at customer sites.
• Diagnose advanced problems and perform repairs and troubleshooting.
• Prepare troubleshooting documentation and escalate when required.

Skills

Troubleshooting

Field service

Customer support

Communication

Education

Electrical/Mechanical Engineering degree

Job description

Kulicke and Soffa is seeking a Customer Support Engineer to deliver comprehensive technical support for semiconductor equipment through the product lifecycle, including pre-sales, post-sales, and field retrofit activities. You will assist in installations, upgrades, and relocations, and diagnose complex issues with accurate troubleshooting documentation.

Travel to customer sites within the region is required; you will also train customers on basic operations and mentor junior team members in