Senior Field Account Manager

LexisNexis Special Services Inc.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Senior Field Account Manager in Singapore. You will manage a book of high-value accounts, build strong relationships with senior stakeholders, and drive renewals and expansions within a regulatory, compliance, and fraud solutions context.

You will work with cross-functional teams to ensure seamless onboarding, adoption, and ongoing customer satisfaction, while identifying upsell and cross-sell opportunities across a SaaS product portfolio.

Qualifications

• 8+ years in sales and strategic account management.
• Ability to engage with large enterprise accounts and senior stakeholders.
• Experience with SaaS or technology products.
• CRM experience; Salesforce is preferred.

Responsibilities

• Build solid relationships with clients and understand their needs.
• Develop and implement customer success strategies for adoption and retention.
• Collaborate with sales and product teams for onboarding and ongoing satisfaction.
• Identify opportunities for upselling or cross-selling to existing clients.
• Monitor customer health metrics and address potential issues.
• Gather customer feedback to inform product development and improve experience.

Skills

Relationship building

Strategic account management

Communication

Presentation skills

Tools

Salesforce

Job description

## Senior Field Account ManagerApply: Singapore - Risk Winsland House: Full time: Posted Today: R118032**Senior Field Account Manager****Are you a talented sales professional?****Will you like to join a Global Leading company in Regulatory, Compliance and Fraud solutions?****About the Business**LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com **About our Team** Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. **About the Role** You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close. **Responsibilities*** Building solid relationships with clients, understanding their needs, and providing proactive guidance and support* Developing and implementing customer success strategies to drive adoption and retention* Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction* Identifying opportunities for upselling or cross-selling additional products or services to existing clients* Monitoring customer health metrics and proactively addressing any potential issues or concerns* Gathering customer feedback and insights to inform product development and improve overall customer experience**Requirements*** 8 years proven sales and strategic account management experience* Ability to engage with large enterprise accounts and senior stakeholders* Be adept at building and maintaining lasting client relationships* Possess excellent communication and presentation skills* Be skilled in problem-solving and able to think strategically about customer needs* Have experience working with cross-functional teams, such as operations and product development* Be able to work in a team environment supporting one or more Strategic Account Directors* Be results-driven and able to meet or exceed customer satisfaction and retention goals* Possess a deep understanding of SaaS or technology products* Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not requiredLearn more about the LexisNexis Risk team and how we work here**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here****.**Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.