Senior Executive, Sales Assurance (Compliance)

Income Insurance Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A financial services organization in Singapore is seeking a Senior Executive to assist in administering the Balanced Scorecard framework and support compliance duties. Responsibilities include monitoring sales processes, conducting client surveys, and identifying compliance issues. The ideal candidate holds a degree and has at least two years of experience in a compliance role within a financial institution. Strong analytical, communication skills, and a team-oriented mindset are essential for success in this role.

Qualifications

• At least 2 years of experience in a compliance role in a financial institution or similar.
• Preferably with experience in dealing with Distribution functions.
• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry.

Responsibilities

• Prepare and conduct Balanced Scorecard (BSC) framework review for each measurement quarter.
• Perform client call surveys, sending of client survey forms and review of returned forms.
• Identify issues and classify infractions according to the 4 non-sales KPIs.
• Conduct checks as first reviewer on mystery shopping cases.
• Work with respective stakeholders to enhance the sales advisory process.
• Undertake ad-hoc tasks or projects as directed.

Skills

Team player

Analytical skills

Interpersonal skills

Communication skills

Education

Degree or Diploma in any discipline

Job description

The role of the Senior Executive reports to Lead, Sales Assurance. You are required to support the Lead in administering the Balanced Scorecard framework and tasks as assigned.

Key Responsibilities

• Prepare and conduct Balanced Scorecard (BSC) framework review for each measurement quarter
• Perform client call surveys, sending of client survey forms and review of returned forms
• Identify issues and classify infractions according to the 4 non-sales KPIs
• Conduct checks as first reviewer on mystery shopping cases.
• Work with respective stakeholders to enhance the sales advisory process
• Others: Undertake ad-hoc tasks, projects or reviews as directed by Lead, Sales Assurance and/or Market Conduct Section head

Qualifications & Competencies / Key Traits

• Degree or Diploma in any discipline
• At least 2 years of experience in a compliance role in a financial institution or similar.
• Preferably with experience in dealing with Distribution functions.
• Team player
• Analytical and attentive to details.
• Strong interpersonal and communication skills
• Understanding and experience in Market conduct and/or sales advisory
• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry