Senior Executive & Assistant Manager, Academic Operations

NATIONAL UNIVERSITY OF SINGAPORE; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

The Curriculum team in the Undergraduate Studies Office at National University of Singapore supports the academic journey of undergraduates, handling curriculum and course administration, academic policies, and student services. We seek a Senior Executive / Assistant Manager to manage key operations with opportunities to improve via digitalisation, automation, data analytics and AI.

You will work closely with undergraduate studies, academic departments and university offices to deliver academic

Qualifications

• A recognised bachelor's degree in any discipline.
• Candidates with relevant skills or technical knowledge, including those with no prior work experience, are welcome to apply.
• Strong organisational and analytical abilities with attention to detail.
• Good written and verbal communication skills.
• Interest or experience in process improvement, automation, data analytics, or the application of AI to administrative work.
• Comfortable working with data and Microsoft Office applications, particularly Excel.
• Experience with tools such as Power Automate, Power Apps, Power BI, SharePoint, or agentic AI platforms would be advantageous.
• Service-oriented, patient, and mature when handling student and academic matters.
• Able to work independently while contributing effectively as part of a team.
• Candidates with experience in higher education administration, programme management, operations, or student services will have an advantage.

Responsibilities

• Programme Administration and Student Support
• Administer key academic processes for the undergraduate programme, including the Course Registration Exercise, system setup, student appeals, enquiries, and other student administration related matters.
• Coordinate undergraduate class and course scheduling, including timetable planning, resource allocation, and venue requirements.
• Administer the Advanced Placement Test (APT) and related processes, including registration, test administration, invigilation, release of results, and posting of Advanced Placement Credits.
• Review and process Leave of Absence (LOA) applications, including assessment of supporting documentation and preparation of recommendations for the Deanery.
• Manage University Withdrawal requests, including documentation, coordination with relevant University offices, and guidance to students.
• Advise students on undergraduate curriculum requirements, academic policies, and relevant administrative processes.
• Manage student enquiries and cases professionally and sensitively, exercising appropriate judgement and escalating complex matters where necessary.
• Academic Operations and Planning Support
• Coordinate the implementation of academic policies, curriculum changes, and programme requirements.
• Analyse programme and operational data to support course demand projection, class planning, resource allocation, and management decision-making.
• Prepare reports, statistics, presentations, and recommendations for programme reviews and management discussions.
• Support projects and initiatives that cut across different areas of the Undergraduate Studies Office.
• Digitalisation, Automation and Continuous Improvement
• Coordinate the implementation of academic policies, curriculum changes, and programme requirements.
• Analyse programme and operational data to support course demand projection, class planning, resource allocation, and management decision-making.
• Prepare reports, statistics, presentations, and recommendations for programme reviews and management discussions.
• Support projects and initiatives that cut across different areas of the Undergraduate Studies Office
• Governance and Team Responsibilities
• Ensure that academic and administrative processes comply with University and School policies, regulations, and established procedures.
• Maintain accurate records and documentation to support operational continuity, accountability, and audit requirements.
• Contribute actively to team planning, knowledge sharing, and Undergraduate Studies Office initiatives.
• Undertake other responsibilities related to undergraduate programme administration and development as required.

Skills

Organisation

Analytical abilities

Written and verbal communication

Process improvement

Automation

Data analytics

AI in administration

Excel

Power Automate

Power Apps

Power BI

SharePoint

Teamwork

Education

Bachelor's degree in any discipline

Tools

Power Automate

Power Apps

Power BI

SharePoint

Job description

The Curriculum team in the Undergraduate Studies Office at National University of Singapore supports the academic journey of undergraduates, handling curriculum and course administration, academic policies, and student services. We seek a Senior Executive / Assistant Manager to manage key operations with opportunities to improve via digitalisation, automation, data analytics and AI.

You will work closely with undergraduate studies, academic departments and university offices to deliver academic