Senior Event Technology Manager

Firstagency; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Private Healthcare (Medical) from day 1

Annual Health Screening

20 Days Annual Leave PLUS Public Holiday

Employee Assistance Program

Complimentary Access to Headspace

Wellness Stipend

Life Insurance

Discretionary Bonus Structure

Global Opportunities

Job summary

A leading global brand experience agency in Singapore is seeking a Senior Event Technology Manager. This role requires 8-10 years of experience in Data Management and Event Technology, along with expertise in Cvent and registration platforms. Ideal candidates will lead event technology solutions and consult with clients, ensuring seamless execution of virtual, hybrid, and in-person events. Competitive benefits include private healthcare from day one and 20 days annual leave plus public holidays.

Qualifications

• 8-10 years’ related experience in Data Management and Event Technology.
• Expert knowledge of Cvent and strong proficiency with registration platforms.
• Highly motivated and able to work independently.

Responsibilities

• Lead strategy, implementation, and management of event technology solutions.
• Consult with clients on Event Technology best practices.
• Manage relationships with technology suppliers.

Skills

Data Management

Event Technology

Cvent

Microsoft Excel

Registration Platforms

Virtual Meeting Platforms

Customer Relationship Management

Communication Skills

Work Ethic

Education

Bachelor's Degree

Tools

Cvent

Microsoft Excel

Registration Platforms (e.g., Eventbrite)

Virtual Meeting Platforms (e.g., Zoom)

Job description

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

The Senior Event Technology Manager leads the strategy, implementation, and management of event technology solutions across virtual, hybrid, and in-person programs. This role consults with clients on best practices, advises on user experience, and oversees the development of registration platforms, event apps, and related digital tools. They provide leadership and support to the Event Technology team, ensuring seamless execution from pre-event planning through onsite delivery, while managing vendor relationships and staying ahead of emerging trends.

Your Contributions

• Consult with clients on Event Technology best practices and platforms recommendations
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are kept informed as well
• Advise and support Event Technology team members for all things Event Tech including pre-event and on-site support during execution
• Advise on user experience of all pre-event and onsite registration for both virtual and in-person events
• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Management of room blocks and coordination with hotels
• Database Management: ensure consistency of information and generate lists upon request
• Manage client event communications such as save-the-dates, invitations, registration, confirmations, etc
• Reporting (response rates / new implications), analytics, and surveys
• Print name badges, tent cards, place cards, departure notices, email confirmations, etc., where appropriate
• Manage relationships with technology suppliers
• Manage, develop, mentor, and provide feedback to direct reports on an ongoing basis
• Oversee the workload of the team, ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on events where required
• Responsible for workflow and capacity management; flagging when scalable resources are needed
• Manage vacation schedules, coordinate team presence in the office to ensure ample coverage, and review all T&E reports
• Provide input/feedback on big picture opportunities, issues, and challenges within the organization
• Manage and promote communications to all team members to ensure maximum efficiency
• Be aware of and manage any problems or issues which negatively affect productivity
• Partner with FIRST People & Culture team and/or VP, Event Technology on all company initiatives, recruiting, and employee relations matters
• Lead and motivate the team to work efficiently
• Ensure the team is providing value for money to clients and seeking value adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and be proactive with ideas and creative solutions
• Ensure team adheres to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.

• 8-10 years’ related experience in Data Management and Event Technology including entry-level meeting planning and coordination
• Bachelor's Degree required
• Expert knowledge of Cvent is required
• Strong proficiency with Microsoft Excel
• Strong proficiency with registration website platforms such Splash, Certain, Aventri, Eventbrite other registration website platforms
• Experience with virtual meeting and event platforms such as GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime, Inconf, vFairs or other virtual meeting and event platforms
• Experience with on-demand badge printing, RFID, session scanning and lead generation
• Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
• Highly motivated, able to work independently
• Exhibit strong work ethic, patience and a winning attitude
• Strong oral and written communication skills
• Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical) from day 1
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Life Insurance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.