Senior Escalation Engineer - Cloud Infra & HPC

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DADACONSULTANTS PTE. LTD. is seeking an experienced Infrastructure Engineer to own the most complex customer escalations and platform incidents. You will bridge front-line support with Engineering/SRE to drive permanent improvements for a cloud platform serving AI and HPC workloads.

Requirements include 5+ years in cloud infrastructure, strong Linux/networking skills, and a proven incident-resolution track record. On-call rotation and cross-functional collaboration are essential.

Qualifications

• 5+ years of hands-on experience in cloud infrastructure support or SRE-adjacent roles.
• Strong Linux, networking, and incident-management skills.
• Experience resolving complex production incidents and root-cause analysis is required.

Responsibilities

• Own complex, escalated customer issues and platform incidents end-to-end.
• Lead deep-dive troubleshooting across GPU compute, networking/SDN, storage, and billing systems.
• Coordinate with SRE, Compute and R&D teams to implement permanent fixes.
• Lead incident response and post-incident reviews to improve runbooks and monitoring.
• Mentor junior engineers and participate in on-call escalation rotations.
• Collaborate with engineering and product teams to feed learnings into the platform roadmap.

Skills

Linux

Cloud infrastructure

SRE practices

On-call readiness

Job description

DADACONSULTANTS PTE. LTD. is seeking an experienced Infrastructure Engineer to own the most complex customer escalations and platform incidents. You will bridge front-line support with Engineering/SRE to drive permanent improvements for a cloud platform serving AI and HPC workloads.

Requirements include 5+ years in cloud infrastructure, strong Linux/networking skills, and a proven incident-resolution track record. On-call rotation and cross-functional collaboration are essential.