Technical Services Delivery Engineer (Infrastructure/Cloud)

ERP21 PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ERP21 PTE LTD is seeking a skilled Technical Services Delivery Engineer to bridge service delivery and hands-on engineering in a fast-paced environment. You will manage end-to-end service delivery, perform deep technical troubleshooting, and translate business requirements into scalable technical solutions.

You will work with cloud platforms (Azure/AWS/GCP), on-prem infrastructure, and DevOps tooling, ensuring SLAs, KPIs, and continuous improvement across customer environments.

Qualifications

• Strong experience in Cloud platforms (Azure/AWS/GCP) and Infrastructure.
• Experience with monitoring, incident management, and troubleshooting tools.
• Experience in managed services or enterprise IT operations.
• Proven ability to manage production environments and critical systems.
• ITIL and cloud certifications preferred.
• Scripting/Automation (PowerShell, Python, Bash) is a plus.

Responsibilities

• Own end-to-end service delivery for assigned customers or systems.
• Ensure SLAs, KPIs, and service quality standards.
• Act as primary escalation point for technical incidents.
• Provide regular service reports, reviews, and recommendations.
• Coordinate with cross-functional teams to resolve issues and improve performance.
• Perform hands-on troubleshooting across infrastructure, apps, or platforms.
• Design, implement, and maintain technical solutions and system improvements.
• Support deployments, upgrades, patches, and configurations.
• Identify and drive automation and continuous improvement initiatives.
• Participate in RCA and implement preventive measures.
• Build relationships with stakeholders and translate business requirements.

Skills

Cloud platforms

Infrastructure management

DevOps & automation

Customer-facing

Communication

Problem-solving

Stakeholder management

Education

ITIL Certification

Cloud Certifications (Azure, AWS, GCP)

Tools

CI/CD

Automation

Scripting

PowerShell

Python

Bash

Monitoring tools

Incident management tools

Job description

Summary of Role :

The Technical Services Delivery Engineer is responsible for bridging the gap between service delivery and hands-on engineering. As a strong technical professional, he/she is comfortable managing customer expectations, ensuring service performance, and performing deep technical troubleshooting and implementation. He/She will provide to the point of contact for service delivery to customer, while also contributing as an engineer to maintain, improve, and optimize systems.

Responsibilities :

• Own and manage end-to-end service delivery for assigned customers or systems.
• Ensure adherence to SLAs, KPIs, and service quality standards.
• Act as the primary escalation point for technical incidents and issues.
• Provide regular service reports, reviews, and recommendations.
• Coordinate with cross-functional teams to resolve issues and improve service performance.
• Perform hands-on troubleshooting across infrastructure, applications, or platforms.
• Design, implement, and maintain technical solutions and system improvements.
• Support deployments, upgrades, patches, and configurations.
• Identify and drive automation and continuous improvement initiatives.
• Participate in root cause analysis (RCA) and implement preventive measures.
• Build strong relationships with internal and external stakeholders.
• Translate business requirements into technical solutions.
• Provide technical advisory and guidance to customers.
• Communicate complex technical issues in a clear, non-technical manner.
• Identify gaps in service delivery and recommend process improvements.
• Drive service optimization and cost efficiency initiatives.
• Contribute to documentation, knowledge base, and best practices.

Requirements :

• Strong experience in one or more of following areas : Cloud platforms (Azure/AWS/GCP); Infrastructure (Windows/Linux Servers, Networking); DevOps tools (CI/CD, Automation, Scripting); and Enterprise Applications or Platforms.
• Experience with monitoring, incident management, and troubleshooting tools.
• Experience managing SLAs, incidents, problem, and change management.
• Experience in customer-facing roles.
• Experience in managed services or enterprise IT operations.
• Proven ability to manage production environments and critical systems.
• Qualifications in ITIL Certification, and Cloud Certifications (Azure, AWS, GCP) is preferred.
• Experience in Scripting/Automation (e.g., PowerShell, Python, Bash) is a plus.
• Strong communication and stakeholder management skills.
• Ability to balance customer needs with technical constraints.
• Problem-solving mindset with ownership and accountability.
• Ability to work in a fast-paced, dynamic environment.