Senior Enterprise Software Specialist

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

User Experience Researchers Pte Ltd is seeking a qualified Configurator to design and deploy enterprise procurement solutions. You will configure Ivalua, build data models, and ensure secure, scalable integrations across ERP and other enterprise systems.

You will mentor peers and drive agile delivery within government and enterprise contexts. The role emphasizes governance, ADR-based decision logging, and bridging business requirements with technical configurations.

Qualifications

• Bachelor's degree or Diploma in Computer Science or related discipline.
• Minimum 2 years of experience in procurement, ERP or other enterprise software solution delivery, with hands-on experience in development, low code configurations and SQL.
• Prior Ivalua experience or certification is advantageous but not required. Candidates must be willing and able to learn and become proficient in Ivalua.
• Strong understanding of business processes, enterprise application workflows, and integration points.
• Experience or knowledge in procurement processes such as RFx, Contract Management, Supplier Onboarding, Procurement, and Invoicing is advantageous but not mandatory.
• Experience delivering large-scale, high-availability solutions using Agile methodologies (e.g. SCRUM).
• Proven stakeholder engagement experience across requirements gathering, configuration, UAT, and go-live.
• Capability to learn Singapore Government technology frameworks and data protection requirements advantageous.

Responsibilities

• Design, configure, and develop enterprise software solutions to meet business requirements, including Ivalua SaaS configurations.
• Implement large workflows, multi-object data models, and platform extensions independently.
• Build prototypes and proofs of concepts to validate business needs.
• Lead testing activities including defect triage and UAT.
• Review vendor-delivered configurations against standards; provide feedback and track remediation to closure.
• Define acceptance criteria for vendor work (evidence, security checks, performance, documentation, deployment readiness).
• Maintain a vendor quality log to inform updates to standards, templates, and contract deliverables.
• Lead configuration reviews and enforce naming conventions, reuse patterns, and integration standards.
• Document architectural decisions using ADRs and comply-or-explain standard.
• Review configurations for security and compliance risks; flag deviations from government standards.
• Establish a minimum review checklist covering permissions, data models, workflow logic, integration touchpoints, auditability, rollback.
• Demonstrate strong understanding of enterprise architecture and quickly develop proficiency in Ivalua.
• Lead process mapping, workflow design, and business rule configuration across procurement lifecycle.
• Design and maintain integrations with ERP, e-signature platforms, ETL processes and system interfaces.
• Manage data migration and API setup with pre-checks, reconciliation, and backout plans.
• Lead resolution of multi-module issues and production bottlenecks; reduce platform risk and technical debt.
• Create and maintain solution documentation including user guides, technical specs, test scripts, and support materials.
• Take ownership of broad projects and drive them to successful outcomes.
• Mentor junior team members through knowledge sharing and feedback.
• Translate team goals into actionable plans and coordinate cross-functional collaboration.
• Challenge processes constructively and drive continuous improvement.

Skills

Procurement domain

Enterprise software delivery

SQL

Low-code configurations

Ivalua configuration

ERP integration

Stakeholder engagement

Agile SCRUM

Public sector knowledge

Technical troubleshooting

Education

Bachelor's degree or Diploma in Computer Science or related discipline

Tools

Ivalua

Coupa

SAP Ariba

Mendix

ServiceNow

Job description

Key Responsibilities:

Configuration & Delivery

• Design, configure, and develop enterprise software solutions to meet business requirements, including solutions on the Ivalua SaaS platform.
• Implement large workflows, multi-object data models, and platform extensions independently.
• Build prototypes and proof of concepts to validate business needs.
• Lead testing activities including defect triage and UAT.
• Review vendor-delivered configurations against agreed standards; provide structured feedback and track remediation to closure.
• Define acceptance criteria for vendor work (test evidence, security checks, performance, documentation, deployment readiness).
• Maintain a vendor quality log to inform updates to standards, templates, and contract deliverables.

Standards & Governance

• Lead configuration reviews; enforce naming conventions, reuse patterns, and integration standards.
• Document architectural decisions using Architecture Decision Records (ADRs), applying the comply-or-explain standard.
• Review configurations for security and compliance risks; flag deviations from applicable government information security standards or data classification requirements.
• Establish and maintain a minimum review checklist covering permissions, data models, workflow logic, integration touchpoints, auditability, and rollback.

Platform & Lifecycle Mastery

• Demonstrate a strong understanding of enterprise application architecture, development patterns, databases, and integration capabilities, and be able to quickly develop proficiency in Ivalua.
• Lead process mapping, workflow design, and business rule configuration across the procurement lifecycle.
• Design and maintain integrations with enterprise products (ERP, e-signature platforms), ETL processes, and system interfaces.
• Manage data migration and API setup safely, with pre-checks, reconciliation, and backout plans.
• Lead resolution of multi-module issues and production bottlenecks; proactively reduce platform risk and technical debt.
• Create and maintain solution documentation including user guides, technical specifications, test scripts, and support materials.

Ownership & Mentorship

• Take full ownership of broad, ambiguously-scoped projects and drive them to successful outcomes.
• Mentor junior team members through knowledge sharing, problem decomposition, and constructive feedback.

Strategy & Culture

• Translate team goals into actionable plans; contribute to project strategy and prioritisation.
• Coordinate cross-functional collaboration and facilitate alignment among stakeholders.
• Challenge existing processes constructively and drive continuous improvement at team and division level.
• Actively share learnings from successes and failures to enhance team performance.

What We Are Looking For:

General Requirements

• Bachelor's degree or Diploma in Computer Science or related discipline.
• Minimum 2 years of experience in procurement, ERP or other enterprise software solution delivery, with hands‑on experience in development, low code configurations and SQL (e.g. Ivalua, Coupa, SAP Ariba, Mendix, ServiceNow etc.).
• Prior Ivalua experience or certification is advantageous but not required. Candidates must be willing and able to learn and become proficient in Ivalua.
• Strong understanding of business processes, enterprise application workflows, and integration points.
• Experience or knowledge in procurement processes such as RFx, Contract Management, Supplier Onboarding, Procurement, and Invoicing is advantageous but not mandatory.
• Experience delivering large‑scale, high‑availability solutions using Agile methodologies (e.g. SCRUM).
• Proven stakeholder engagement experience across requirements gathering, configuration, UAT, and go‑live.
• Strong analytical, problem‑solving, communication, and interpersonal skills, with the ability to investigate issues using SQL and technical system knowledge, and to learn new enterprise SaaS platforms quickly.
• Genuine passion for public service and working for the public good.
• Experience in the Singapore Government space preferred.
• Knowledge of Singapore Government technology frameworks and platforms advantageous.
• Familiarity with public sector data protection and information security requirements advantageous.

Functional Configurator — Additional Requirements

• Proficient in translating business requirements into functional specifications.
• Experienced in leading user training and stakeholder presentations.
• Able to articulate technical concepts clearly to non‑technical audiences.

Technical Configurator — Additional Requirements

• Proficient in SQL, workflow design, database management, and ETL/EAI configuration.
• Experience integrating ERP and enterprise applications with internal or external platforms through APIs, ETL/EAI, or other system interfaces. Prior experience with Ivalua integrations is advantageous but not required.
• Strong technical troubleshooting and system performance tuning skills.