Senior Engineering Manager - (Logistics, Service)

Delivery Hero; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Delivery Hero seeks a Senior Engineering Manager for Logistics/Service to lead the HeroCare AI-powered platform and the engineering teams behind it. You will shape the domain roadmap, partner with product and analytics, and drive reliable, scalable software delivery across the organization.

You will mentor engineering managers, manage cross-cutting initiatives, and champion AI-driven engineering practices while aligning with global infrastructure and product goals.

Qualifications

• 5+ years in leadership roles managing managers and senior technical leads.
• Experience delivering and operating global distributed production systems.
• Ability to translate fuzzy business goals into multi-quarter roadmaps across product, data, platform and operations.
• Experience growing engineers and managers and running performance cycles at domain scale.
• Experience applying AI tooling to engineering workflows; fluent written and spoken English.

Responsibilities

• Guide continuous improvement of the HeroCare agent platform’s reliability, technology stack, and operational model across squads.
• Establish and monitor KPIs and SLOs for platform reliability, scalability, performance, and cost-effectiveness.
• Co-own the domain vision and translate tribe goals into a domain roadmap of at least 18 months.
• Grow and coach engineering managers, hire strong leaders, and run performance reviews with your people partner.
• Detect blockers and dependencies early, escalate cross-domain issues, and use delivery metrics to remove inefficiencies.
• Maintain documented engineering practices, reliability reviews, incident learning, budget tracking, and security SLA compliance.

Skills

Leadership experience

Logistics domain

AI tooling

English fluency

Cross-functional

Job description

Senior Engineering Manager - (Logistics, Service)

Full-time

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Clear goals. Strong teams. Real results. As a Senior Manager, Software Engineering, you’ll lead the domain behind HeroCare, the AI-powered platform that helps customer care agents serve millions of customers across Delivery Hero brands. Working through a team of engineering managers, you’ll set direction with your product counterpart and build a delivery system that runs without you on the critical path. Your work will shape the global consumer experience and raise engineering standards across the organization.

HeroCare Agent builds automated, AI-powered services that assist customer care agents and set the bar for engineering practice across the wider organization. You’ll partner closely with data analytics, product, and global infrastructure teams.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• Guide continuous improvement of the HeroCare agent platform’s reliability, technology stack, and operational model across your squads, and drive adoption of AI methodologies across the domain
• Establish and monitor KPIs and SLOs for platform reliability, scalability, performance, and cost-effectiveness
• Co-own the domain vision and mission with your product counterpart, and translate tribe goals into a domain roadmap of at least 18 months
• Grow and coach engineering managers, hire strong leaders, and run performance reviews with your people partner
• Detect blockers and dependencies early,**escalate cross-domain issues**, and use delivery metrics to remove inefficiencies
• Maintain documented engineering practices, reliability reviews, incident learning, budget tracking, and security SLA compliance

• 5+ years in leadership positions managing managers and senior technical leads on cross-functional initiatives, with a proven track record of scaling impact through others
• Hands-on experience delivering and running global distributed production systems in self-service or eCommerce domains, and the ability to challenge design decisions and raise reliability across the domain
• Experience turning fuzzy business problems and tribe goals into realistic multi-quarter roadmaps, and aligning stakeholders in Product, Data Analytics, Platform, and Operations to a shared direction as an equal partner
• A record of growing engineers and managers, attracting top talent, and running performance cycles at domain scale
• Experience measuring domains with standard delivery and technical KPIs, improving performance without micromanaging, tracking budgets, and defining security approaches for production services
• Experience applying agentic AI tooling to engineering workflows and customer-facing products; fluent written and spoken English

Nice to have

• Experience building or running customer care or agent-assist platforms
• Familiarity with how competing products use AI in customer service
• Experience leading teams across several locations and time zones
• Experience working with global and local stakeholders on shared platforms

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