Senior Engineering Manager — AI Platform & Care Ops

Delivery Hero; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Delivery Hero seeks a Senior Engineering Manager for Logistics/Service to lead the HeroCare AI-powered platform and the engineering teams behind it. You will shape the domain roadmap, partner with product and analytics, and drive reliable, scalable software delivery across the organization.

You will mentor engineering managers, manage cross-cutting initiatives, and champion AI-driven engineering practices while aligning with global infrastructure and product goals.

Qualifications

• 5+ years in leadership roles managing managers and senior technical leads.
• Experience delivering and operating global distributed production systems.
• Ability to translate fuzzy business goals into multi-quarter roadmaps across product, data, platform and operations.
• Experience growing engineers and managers and running performance cycles at domain scale.
• Experience applying AI tooling to engineering workflows; fluent written and spoken English.

Responsibilities

• Guide continuous improvement of the HeroCare agent platform’s reliability, technology stack, and operational model across squads.
• Establish and monitor KPIs and SLOs for platform reliability, scalability, performance, and cost-effectiveness.
• Co-own the domain vision and translate tribe goals into a domain roadmap of at least 18 months.
• Grow and coach engineering managers, hire strong leaders, and run performance reviews with your people partner.
• Detect blockers and dependencies early, escalate cross-domain issues, and use delivery metrics to remove inefficiencies.
• Maintain documented engineering practices, reliability reviews, incident learning, budget tracking, and security SLA compliance.

Skills

Leadership experience

Logistics domain

AI tooling

English fluency

Cross-functional

Job description

Delivery Hero seeks a Senior Engineering Manager for Logistics/Service to lead the HeroCare AI-powered platform and the engineering teams behind it. You will shape the domain roadmap, partner with product and analytics, and drive reliable, scalable software delivery across the organization.

You will mentor engineering managers, manage cross-cutting initiatives, and champion AI-driven engineering practices while aligning with global infrastructure and product goals.