Senior Engineering Manager - (Logistics, Service)

foodpanda; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is recruiting a Senior Manager, Software Engineering to lead the HeroCare AI-powered platform behind customer care across Delivery Hero brands. You’ll guide engineering managers, partner with product and analytics, and shape a multi-squad roadmap for reliability and scale.

You will work across global teams to improve the consumer experience, drive AI adoption in engineering, and advance last-mile delivery platforms for expanding groceries and retail

Qualifications

• 5+ years in leadership positions managing managers and senior technical leads on cross-functional initiatives.
• Hands-on experience delivering and running global distributed production systems in self-service or eCommerce domains.
• Experience turning fuzzy business problems and tribe goals into realistic multi-quarter roadmaps, and aligning stakeholders as an equal partner.
• A track record of growing engineers and managers and running performance cycles at domain scale.
• Experience measuring domains with standard delivery and technical KPIs, improving performance without micromanaging, budgeting, and security approaches.
• Experience applying agentic AI tooling to engineering workflows and customer-facing products; fluent written and spoken English.

Responsibilities

• Guide continuous improvement of the HeroCare agent platform’s reliability, tech stack, and operations.
• Establish and monitor KPIs and SLOs for reliability, scalability, performance, and cost-effectiveness.
• Co-own the domain vision with product, translating tribe goals into an 18+ month roadmap.
• Grow and coach engineering managers, hire strong leaders, and run performance reviews.
• Detect blockers early, elevate cross-domain issues, and use metrics to remove inefficiencies.
• Maintain documented engineering practices, reviews, incident learning, budgets, and security compliance.

Skills

Leadership

Cross-functional teamwork

Roadmapping

People management

KPI tracking

AI tooling

Tools

Distributed systems

AI tooling

Security practices

Incident management

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Clear goals. Strong teams. Real results. As a Senior Manager, Software Engineering, you’ll lead the domain behind HeroCare, the AI-powered platform that helps customer care agents serve millions of customers across Delivery Hero brands. Working through a team of engineering managers, you’ll set direction with your product counterpart and build a delivery system that runs without you on the critical path. Your work will shape the global consumer experience and raise engineering standards across the organization.

HeroCare Agent builds automated, AI-powered services that assist customer care agents and set the bar for engineering practice across the wider organization. You’ll partner closely with data analytics, product, and global infrastructure teams.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• Guide continuous improvement of the HeroCare agent platform’s reliability, technology stack, and operational model across your squads, and drive adoption of AI methodologies across the domain
• Establish and monitor KPIs and SLOs for platform reliability, scalability, performance, and cost-effectiveness
• Co‑own the domain vision and mission with your product counterpart, and translate tribe goals into a domain roadmap of at least 18 months
• Grow and coach engineering managers, hire strong leaders, and run performance reviews with your people partner
• Detect blockers and dependencies early, elevate cross‑domain issues, and use delivery metrics to remove inefficiencies
• Maintain documented engineering practices, reliability reviews, incident learning, budget tracking, and security SLA compliance

Qualifications

• 5+ years in leadership positions managing managers and senior technical leads on cross‑functional initiatives, with a proven track record of scaling impact through others
• Hands‑on experience delivering and running global distributed production systems in self‑service or eCommerce domains, and the ability to challenge design decisions and raise reliability across the domain
• Experience turning fuzzy business problems and tribe goals into realistic multi‑quarter roadmaps, and aligning stakeholders in Product, Data Analytics, Platform, and Operations to a shared direction as an equal partner
• A record of growing engineers and managers, attracting top talent, and running performance cycles at domain scale
• Experience measuring domains with standard delivery and technical KPIs, improving performance without micromanaging, tracking budgets, and defining security approaches for production services
• Experience applying agentic AI tooling to engineering workflows and customer‑facing products; fluent written and spoken English

Nice to have

• Experience building or running customer care or agent‑assist platforms
• Familiarity with how competing products use AI in customer service
• Experience leading teams across several locations and time zones
• Experience working with global and local stakeholders on shared platforms