Senior Engineer I (Business Process Referent)

Schneider Electric; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Schneider Electric seeks a Business Process Referent (BPR) to serve as the regional SME for ERP-enabled processes in East Asia. You will translate operational needs into clear requirements, drive standardization, assist with issue resolution, and promote user adoption.

You will work with business users, Digital/IT, shared services, and partners to ensure solutions meet business needs and deliver measurable improvements across multiple countries in EA.

Qualifications

• Bachelor degree in Business Administration, Supply Chain, Information Systems, or related discipline.
• Diploma considered depending on experience.
• 4–5 years of experience in business operations, process analysis, ERP support, or transformation.
• Experience with SAP ECC/S/4HANA or Oracle ERP in an enterprise environment.
• Experience gathering requirements, mapping processes, conducting UAT, deployment, and coordinating stakeholders.

Responsibilities

• Serve as SME for end-to-end processes across EA region.
• Translate needs into requirements, user stories, and test scenarios.
• Collaborate with Digital/IT during solution design to meet business needs.
• Coordinate UAT, defect resolution, and deployment readiness.
• Promote standard processes across countries and sites.

Skills

ERP knowledge

Process analysis

Stakeholder coordination

UAT experience

Requirements gathering

Education

Bachelor degree or higher

Diploma considered

Tools

SAP ECC/S/4HANA

Oracle ERP

Job description

Location: Kallang

Mission (About the Role)

The Business Process Referent (BPR) is the primary functional expert and key point of contact for assigned business processes and supporting systems across the East Asia (EA) region. The BPR translates operational needs into clear requirements, supports process standardization, coordinates issue resolution and enhancements, and promotes effective user adoption.

The role connects business users, process owners, Digital/IT teams, shared services, external partners, and project teams. The BPR influences process outcomes through expertise and facilitation.

What will you do?

Process Expertise and User Support

• Serve as the subject-matter expert for assigned end-to-end business processes, controls, and ERP-supported activities across EA.

• Advise users on correct process execution, system usage, exception handling, and business impacts.

• Lead or coordinate investigation of complex and recurring incidents across process, master data, integration, system, and training areas.

• Escalate risks and unresolved issues with clear impact assessments, options, and recommendations.

• Promote consistent practices across EA countries, sites, and business units.

Requirements and Solution Delivery

• Gather, analyze, challenge, and document business requirements for enhancements, interfaces, reports, workflows, and automation.

• Translate business needs into process flows, user stories, functional requirements, acceptance criteria, and test scenarios.

• Collaborate with Digital/IT and Requestor during solution design and delivery to ensure it meets the business requirements.

• Assess upstream and downstream impacts, including master data, logistics, controls, EDI, reporting, and external partners.

• Coordinate User Acceptance Testing, defect resolution, business sign-off, deployment readiness, and post-go-live stabilization.

Continuous Improvement and Standardization

• Identify inefficiencies, control gaps, repetitive incidents, manual activities, and automation opportunities.

• Facilitate current-state and future-state process reviews using data, root-cause analysis, and stakeholder input.

• Support EA process harmonization while documenting justified local legal, regulatory, or operational variations.

• Prepare improvement proposals with expected benefits, risks, dependencies, effort, and implementation approach.

• Monitor whether implemented changes deliver intended and sustainable outcomes.

Stakeholder and Change Management

• Build effective relationships with business users, process owners, Digital/IT teams, shared services, vendors, and management across EA.

• Facilitate workshops, requirement reviews, issue-resolution meetings, and cross-functional decision discussions.

• Communicate process and system changes clearly, including impacts, responsibilities, and effective dates.

• Support organizational change, user readiness, adoption, and regional or global transformation initiatives.

Governance, Performance, and Knowledge

• Maintain process documentation, work instructions, decision records, controls, and ownership matrices.

• Support prioritization of incidents, enhancements, and improvement opportunities based on business value and risk.

• Provide fact-based status reporting, insights, and recommendations to management and process owners.

• Develop user guides, training materials, FAQs, and reusable knowledge content.

What qualifications will make you successful?

• Bachelor Degree in Business Administration, Supply Chain, Information Systems, or a related discipline.

• Candidates with Diploma will be considered depending on the years of experience

• 4 to 5 years of experience in business operations, process analysis, ERP functional support, continuous improvement, or transformation.

• Practical understanding of SAP ECC/S/4HANA or Oracle ERP within an enterprise ERP environment.

• Experience with requirements gathering, process mapping, incident analysis, user acceptance testing, deployment, and stakeholder coordination.

• Experience in a multinational, shared-service, supply-chain, manufacturing, or cross-country environment is advantageous.

• Experience supporting multiple countries is advantageous.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

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