Senior Director, AI & Chatbot Product

OKX; Singapore; On-site; SGD 240,000 - 360,000; Full time

Benefits offered by this job

Competitive total compensation package

L&D programs and education subsidy for

Various team building programs and公司新生

Wellness and meal allowances

Comprehensive healthcare schemes for员工

More that we love to tell you alongthe

Job summary

OKX is seeking a Senior Director of Product, AI & Agent to own the full AI product agenda across user-facing and internal agentic systems. You will shape the conversational AI experience for onboarding, trading, information, and support, while building scalable, auditable AI platforms for regulation-heavy environments.

You will lead the AI platform and ensure robust governance, safety, and cross-market consistency, collaborating with senior leadership. Mandarin-English communication is essential.

Qualifications

• 12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale.
• Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor.
• Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design.
• Experience operating in regulated environments where auditability and explainability are hard requirements.
• Strong consumer product instinct alongside operational product rigor.
• Fluency in financial markets and what it takes to earn user and institutional trust.
• Executive-level communication in English and Mandarin.

Responsibilities

• Lead the strategy and execution of OKX's user-facing conversational AI assistant and define its evolution.
• Own the internal agentic AI roadmap for compliance, risk, fraud, and operations, ensuring traceability and regulatorily defensible outputs.
• Design and govern shared AI infrastructure for orchestration, evaluation, safety, and governance across markets.

Skills

Deep product leadership

Conversational AI products

LLM architecture

Regulated environments

Product instinct

Financial markets

English Mandarin

Crypto/fintech experience

Graduate degree

Conversational AI experience

Job description

OKX is seeking a Senior Director of Product, AI & Agent to own the full AI product agenda across user-facing and internal agentic systems. You will shape the conversational AI experience for onboarding, trading, information, and support, while building scalable, auditable AI platforms for regulation-heavy environments.

You will lead the AI platform and ensure robust governance, safety, and cross-market consistency, collaborating with senior leadership. Mandarin-English communication is essential.