Senior Digital Product & E‑Commerce Lead

KFC SINGAPORE; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

KFC Singapore’s Information Technology team seeks a Digital Product professional with 3-6 years' experience to help drive the end-to-end digital product lifecycle across our mobile app, website, self-ordering kiosks, CRM and loyalty platforms.

You will partner with Marketing, Operations and technology teams to translate business needs into features, manage roadmaps, conduct UAT, and analyse data to improve ordering, payment and customer engagement.

Qualifications

• Degree or Diploma in Business, Digital Business, E-Commerce, Marketing, Information Technology, Information Systems or a related discipline.
• 3-6 years of relevant experience in Digital Product, E-Commerce / Digital Commerce, Digital Customer Experience or related areas.

Responsibilities

• Support the digital product roadmap and continuous enhancement of our mobile app, website and self-ordering kiosk platforms.
• Translate business needs into digital solutions with IT teams and technology partners; coordinate feature releases from concept to implementation.
• Track digital KPIs, analyze journeys, run UAT and support post-launch improvements to optimise ordering, payment and fulfilment.

Skills

Digital product

Mobile app

Kiosks

CRM loyalty

A/B testing

Data analytics

Education

Business/IT degree

Tools

CRM platforms

Kiosk platforms

Analytics tools

Job description

KFC Singapore’s Information Technology team seeks a Digital Product professional with 3-6 years' experience to help drive the end-to-end digital product lifecycle across our mobile app, website, self-ordering kiosks, CRM and loyalty platforms.

You will partner with Marketing, Operations and technology teams to translate business needs into features, manage roadmaps, conduct UAT, and analyse data to improve ordering, payment and customer engagement.